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QwCHCD <br /> ORANGE COUNTY HOUSING & COMMUNITY DEVELOPMENT <br /> • Applications available to the public starting- October 30, 2020 . <br /> • Applications must be turned in at the Orange County Housing and Community Development <br /> Office by 5 : 00 PM on December 31 , 2020 . <br /> • Selection of units will be made on January 31 , 2021 . <br /> • All rehabilitation work must be under contract by December 31 , 2022 . <br /> • All rehabilitation work must be completed by June 15, 2023 . <br /> How do I request an application ? <br /> • Contact Erika Brown <br /> ( 919 ) 558 - 2700 <br /> ebrown@ticog . org <br /> • OR download an application online : http : //orangecountync . gov/2211/ Home - Repair- Programs <br /> • OR pick up an application at the Orange County Department of Housing and Community <br /> Development office at 300 W . Tryon Street, Hillsborough , NC 27278 . <br /> Is there a procedure for dealing with complaints , disputes and appeals ? <br /> Although the application process and rehabilitation guidelines are meant to be as fair as possible , <br /> Orange County realizes that there is still a chance that some applicants or participants may dispute <br /> decisions, work completed , or other issues . The following procedures are designed to provide an avenue <br /> for resolution of complaints and appeals . <br /> During the application process : <br /> If an applicant feels that his/ her application was not fairly reviewed or rated and would like to appeal <br /> the decision made about it, he/she should contact Erika Brown within five ( 5 ) days of the initial decision <br /> and voice their concern . If the applicant remains dissatisfied with the decision , the detailed complaint <br /> should be put into writing . A written appeal must be made within ten ( 10 ) business days of the initial <br /> decision on an application . <br /> Orange County will respond in writing to any complaints or appeals within ten ( 10 ) business days of <br /> receiving written comments . <br /> During the rehabilitation process: <br /> If the homeowner feels that construction is not being completed according to the contract, he/she must <br /> inform the contractor and the Rehabilitation Specialist . <br /> The Rehabilitation Specialist will inspect the work in question . If he finds that the work is not being <br /> completed according to the contract, the Rehabilitation Specialist will review the contract with the <br /> contractor and ask the contractor to correct the problem . <br /> If the Rehabilitation Specialist finds that the work being completed according to contract, the complaint <br /> will be added to the applicant ' s file . The Rehabilitation Specialist and the homeowner will discuss the <br /> concern and the reason for the Rehabilitation Specialist ' s decision . <br />