Orange County NC Website
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• OR download an application online : http ://orangecountync . gov/ 2211/ Home - Repair- <br /> Programs <br /> • OR pick up an application at the Orange County Department of Housing and Community <br /> Development office at 300 W . Tryon Street, Hillsborough , NC 27278 . <br /> Is There a procedure for dealing with complaints, disputes and appeals ? Although the application <br /> process and repair/ modification guidelines are meant to be as fair as possible , Orange County <br /> realizes that there is still a chance that some applicants or participants may feel that they were not <br /> treated fairly . The following procedures are designed to provide an avenue for resolution of <br /> complaints and appeals . <br /> During the application process : <br /> If an applicant feels that his/ her application was not fairly reviewed or rated and would like to <br /> appeal the decision made about it, he/she should contact Erika Brown within five ( 5 ) days of the <br /> initial decision and voice their concern . If the applicant remains dissatisfied with the decision , the <br /> detailed complaint should be put into writing . <br /> A written appeal must be made within ten ( 10 ) business days of the initial decision on an <br /> application . <br /> Orange County will respond in writing to any complaints or appeals within 10 business days of <br /> receiving the written complaint and appeal . <br /> During the repair/ modification process : <br /> If the homeowner feels that repairs or modifications are not being completed per the contract , <br /> he/she must inform the contractor and the Rehabilitation Specialist . <br /> The Rehabilitation Specialist will inspect the work in question . If it is found that the work is not <br /> being completed according to contract, the Rehabilitation Specialist will review the contract and <br /> work write - up with the contractor, again and ask the contractor to remedy the problem . <br /> If problems persist, a mediation conference between the homeowner and the contractor may be <br /> convened by the Rehabilitation Specialist and facilitated by the County ' s Housing and Community <br /> Development Director . <br /> Should the mediation conference fail to resolve the dispute , the Director will render a written final <br /> decision . <br /> Page 7 <br />