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z <br />BILLING AND/OR NOTICE SERVICES AGREEMENT <br />BETWEEN <br />TOTAL BILLING, INC <br />AND <br />THE COUNTY OF ORANGE <br />ORANGE COUNTY HEALTH DEPARTMENT <br />THIS AGREEMENT is made effective the 15~' day of September 2001 by and between <br />Total Billing, Inc, a North Carolina Corporation, with its primary offices at 3637 Sycamore <br />Dairy Road, Fayetteville, North Carolina 28303 (hereinafter "TBI") and the County of Orange, a <br />unit of local government, for its Health Department (hereinafter "OCHD"). <br />TBI has represented to OCHD that it can offer it's services to OCHD in the processing, <br />printing, labeling, metering, sorting, and handling of bills and/or invoices on a daily basis; and <br />OCHD is willing to provide TBI an opportunity to perform such billing and/or notice <br />services for OCHD according to the following terms: <br />I. DUTIES OF TBI <br />OCHD will provide TBI .with customer collection information including but not limited to <br />collection data for each customer and their current addresses by providing a %z", 9 track mag <br />tape, a 3 %z" or 5 '/a" diskette or compressed data transfer by modem. Upon receipt of such <br />customer collection information, TBI shall be responsible for and agrees to furnish all labor, <br />materials, equipment, quality control procedures and supervision required for the completion in a <br />good and workman-like manner, the services set forth below: <br />1. Computer Processing. TBI shall process the collection information received <br />from OCHD through a Coding Accuracy Support System (CABS) to certify the <br />list and code each record with carrier-route, zip plus four, DPBC. TBI will <br />standardize records and correct addresses, remove punctuation, and enhance lists <br />where reasonably possible. It will also search and replace strings of information <br />from field to field. Further, TBI will seazch and removed from records <br />mathematical functions,. such as greater than, less than, equal to and not equal to. <br />TBI will search for individual records requested by OCHD. A list of all <br />corrections shall be sent to OCHD. TBI shall also maintain the necessary <br />computer equipment to modem data or load the mag tape/diskette provided by <br />OCHD. TBI shall make all necessary software changes for computer processing <br />and printing at no additional cost to OCHD. <br />2. Printing. TBI shall print bills and/or notices using the forms attached hereto as <br />Exhibit A. TBI shall print all bills and/or notices on a high quality laser printer <br />using "OCR" fonts for OCHD remittance processor, postal fonts with bar codes <br />for addresses and "UPC" fonts far baz codes for work with WDR reader. TBI <br />shall also maintain the ability to print variable messages on the bills and/or <br />notices when such messages are provided by OCHD and to change messages on <br />