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In times of knead:Radius Pizza owners balance business with compassion I Arts&Entertainment I newsoforange.com <br /> `We're grateful that you are open and that you're doing as much as <br /> you are,"' Kate said. "We've had some people who are, I would say, <br /> frustrated that we have not opened our dining room. My husband and <br /> I try to temper that with keeping in mind that these folks love Radius <br /> and they want to have that experience they used to have. We try to <br /> keep that foremost in our mind when folks maybe very unhappy that <br /> we're not open. <br /> "Some have asked if we really think all of this was and is necessary. <br /> Unfortunately, I have been directly connected to people who have <br /> had people very close to them die. I know nine people who have died <br /> (related to COVID-19). Unfortunately, I do think all of this is <br /> necessary," she said. <br /> "I respect that people really want to get back to business. I respect <br /> that people want to ask questions, and I really respect that they want <br /> to hear the answers. That's the key to getting through all of this: keep <br /> asking questions and keep listening." <br /> Through it all, the Carrolls are continuing to try to be creative in their <br /> approach to the restaurant, although they now say all decisions are <br /> based on what they can afford. <br /> "I think online ordering at Radius is definitely here to stay," Kate said. <br /> "Practically every day I am adding more customization for the <br /> customer. I think people are going to be getting take out in much <br /> higher numbers than what they used to be. I think our menu is going <br /> to be smaller than it was pre-Covid. Hopefully we'll be able to offer <br /> weekly specials more than we used to. I don't know when we'll be <br /> opening for lunch again. I'm not sure that's going to be profitable for a <br /> while. I think we'll also go to a five-day work week for us. Right now, <br /> we're only open four days a week, but that's mostly because we're <br /> trying to get our kids through their schooling. Once we get into the <br /> summertime we'll see if it makes sense to open a fifth day, and then <br /> we'll see if it makes sense opening for lunch. Before COVID, we were <br /> all about "what do you think the customer wants? What cool idea can <br /> http://www.newsoforange.com/arts_and_entertainment/article_6259ldb2-a59c-1 lea-94ec-933560024926.html[6/16/2020 8:49:03 PM] <br />