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Table 4: OCHD Interpretation Services <br /> •n-Site Telephonic Video <br /> COUNTY FISCAL YEAR Interpretation Interpretation - - • <br /> Encounters* Calls" Calls*** <br /> 2015-2016 4,732 1,528 N/A <br /> 2016-2017 5,195 1,910 393 <br /> 2017-2018 5,362 1,816 230 <br /> 2018-2019 5,651 2,749 305 <br /> 2019-2020 (YTD as of 4/1/2020) 4,350 (9 months) 1,582 (7 months) 273 (8 months) <br /> *On-site interpretation encounters include appointments covered by an in-person interpreter,across all programs and divisions of <br /> the department. This number does not include no-shows or cancellations with less than 24-hour notice. <br /> **Telephonic interpretation calls include patient encounters and patient calls across the department for a wide variety of languages. <br /> ***Video interpretation calls during this time only include medical and dental clinic appointments. <br /> Table 5: OCHD Translation Services <br /> COUNTY rTranslations <br /> FISCAL YEAR ' <br /> 2015-2016 171 Spanish, Karen, Burmese, Chinese, Arabic <br /> 2016-2017 173 Spanish, Karen, Burmese, Chinese, Arabic, Kinyarwanda <br /> 2017-2018 142 Spanish, Karen, Burmese, Chinese, Arabic, Kinyarwanda, Vietnamese <br /> 2018-2019 228 Spanish, Karen, Burmese, Chinese, Arabic, Kinyarwanda <br /> 2019-2020 240+ Spanish, Karen, Burmese, Chinese, Arabic, Kinyarwanda <br /> (YTD as of 4/1/2020) <br /> In addition to interpretation services, the demand for cally. In March 2020, community members asked for <br /> translation service continues to increase. Translations the inclusion of Swahili as well as Kinyarwanda, as there <br /> were produced by multiple services and divisions rang- are some Congolese members of the community who <br /> ing from Medical and Dental clinical services to Family do not speak both, and communication with all in the <br /> Success Alliance and Family Home Visiting, Emergen- community is even more critical during this public health <br /> cy Preparedness, Environmental Health, Finance, and emergency. It is expected that the multilingual needs <br /> Vital Records. As part of the COVID-19 (coronavirus) will continue to grow as we continue to work closely <br /> pandemic, the need for translations and multilingual with immigrant and refugee partners in ensuring inclu- <br /> audio/visual communications has increased dramati- sion and language justice for all. <br /> 2019 COMMUNITY HEALTH ASSESSMENT 5 <br />