Agenda - 06-16-20; 8-o - North Carolina Housing Finance Agency (NCHFA) – 2020 Essential Single-Family Rehabilitation Loan Pool (ESFRLP20) Award

Browse Search

11 (919) 245-2300, within five (5) days of the initial decision and voice their concern. 2) If the applicant remains dissatisfied with the decision,the detailed complaint should be put into writing. A written appeal must be made within ten (10) business days of the initial decision on an application. 3) Orange County will respond in writing to any complaints or appeals within ten (10) business days of receiving written comments. During the rehabilitation process: 1) If the homeowner feels that construction is not being completed according to the contract, he/she must inform the contractor and the Rehabilitation Specialist. 2) The Rehabilitation Specialist will inspect the work in question. If he finds that the work is not being completed according to the contract,the Rehabilitation Specialist will review the contract with the contractor and ask the contractor to correct the problem. 3) If the Rehabilitation Specialist finds that the work is being completed according to contract, the complaint will be added to the applicant's file.The Rehabilitation Specialist and the homeowner will discuss the concern and the reason for the Rehabilitation Specialist's decision. 4) If problems persist, the homeowner must put the concern in writing and a mediation conference between the homeowner and the contractor may be convened by the Rehabilitation Specialist and facilitated by the Orange County Housing and Community Development Director. 5) Should the mediation conference fail to resolve the dispute,the Director will render a written final decision. Final Appeal: After following the above procedures, any applicant or homeowner who remains dissatisfied with Orange County's final decision may appeal to Michael Handley, NCHFA, PO Box 28066, Raleigh, NC 27611-8066, (919) 877-5627. Will the personal information provided remain confidential?Yes. All information in applicant files will remain confidential.Access to the information will be provided only to Orange County employees who are directly involved in the program, the North Carolina Housing Finance Agency,the US Department of Housing and Urban Development (HUD) and auditors. What about conflicts of interest? No employee or board member of Orange County, or entity contracting with Orange County, who exercises any functions or responsibilities with respect to the ESFRLPI7 project shall have any interest, direct or indirect, in any contract or subcontract for work to be performed with project funding, either for themselves or those with whom they have family or business ties, during their tenure or for one year thereafter. Relatives of Orange County employees or of Orange County board members and others closely identified with, may be approved for rehabilitation assistance only upon public disclosure before the Orange County Board of Commissioners and written permission from NCHFA. What about favoritism?All activities under ESFRLPI7, including rating and ranking applications, inviting bids, selecting contractors and resolving complaints, will be conducted in a fair, open and non- discriminatory manner, entirely without regard to race, color, religion, national origin, sex,familial status and disability. Outreach Efforts of the ESFRLP Program The County makes citizens aware of the ESFRLP program and other housing rehabilitation opportunities through various service providers and specific outreach efforts. At minimum,the County will advertise the Essential Single-Family Rehabilitation Loan Pool Program via the following media/venues: the local English- speaking and Spanish-speaking newspapers serving the County(The News of Orange and La Noticia), senior centers and community centers throughout the County, Orange County Home Preservation Coalition, Orange County Affordable Housing Coalition, Carrboro Town Hall, Chapel Hill Town Hall, Orange