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11 <br />SECTION 12 <br />~~ Procedures and enalties for issed Pick-U s /Failure to Collect <br />All calls relating to missed pick-ups or other collection problems shall be logged by County <br />recycling staff and will be available for review by Contractor. <br />a) In-Town Curbside <br />In case of a missed pick-up reported by County or a resident (late set-outs excluded) for In- <br />Town Curbside, Contractor shall collect the Recyclable Materials from such point by 5:00 PM <br />of the working day following written or faxed notification of said missed pick up if point was <br />accessible and not blocked. The burden of proof for determining whether a complaint call <br />was a late set-out will be with the Contractor. <br />If containers which were recorded by County as not collected by Contractor are not collected by <br />5:00 PM of the working day (including Monday through Friday, but not Saturdays, Sundays, or <br />designated holidays) following written or faxed notification of Contractor by County, County <br />may levy penalties equal to $25 per household per day not collected. To avoid the penalty, <br />Contractor must provide legitimate explanation for non-collection before 5:00 PM of the day <br />following the non-collection report if the container was unable to be collected for a certain <br />reason. <br />b) Rural Curbside <br />For the first incident of a report of a single missed pick-up from a specific road in <br />unincorporated Orange County (Rural Curbside), Contractor shall collect the Recyclable <br />Materials from such point on or by the next regularly scheduled collection on that street. If <br />more than one missed pick-up is reported on any one street for the same collection day, <br />Contractor shall collect by 5:00 PM of the working day (Monday through Friday but not <br />Saturdays, Sundays, or designated holidays) following written or faxed notification if point <br />was accessible and not blocked. <br />If there is no more than one (1) complaint about a missed pick-up from a specific road, the <br />first instance of this occurrence on that road maybe assumed to be a late set-out and the <br />Contractor may go back for collection at its discretion. If a report of a single missed <br />collection occurs more than once from other nearby locations. along the same road, but not <br />the same address as the first report, the fault shall be assumed to be that of the Contractor and <br />the Contractor shall be required to provide collection by 5:00 PM of the working day <br />following written or faxed notification ofnon-collection. <br />If containers which were recorded by County as missed pick-ups are not collected by <br />.Contractor by 5:00 PM of the working day (including Monday through Friday, but not <br />Saturdays, Sundays, or designated holidays) following written or faxed notification of <br />Contractor by County, County may levy penalties equal to $2S per household per day not <br />collected. To avoid penalties, Contractor must provide a legitimate reason for non-collection <br />before 5:00 PM of the day following the non-collection report. The burden of proof for late <br />set-outs will be with the Contractor, with exception only as allowed for specifically within <br />this section. <br />