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There are currently 19 other North Carolina counties using the BB&T payment processing <br />system. Additionally, the Orange Water and Sewer Authority (OWASA) has been using this <br />system for approximately 1 year. OWASA staff report that the system is precise and the <br />customer service has been excellent. It should be noted that Revenue staff will continue to <br />process all tax payments mailed to the Hillsborough office, as vvell as tax payments made over <br />the counter or left in the County's 24-hour dropbox outside the Government Services Center. <br />FINANCIAL IMPACT: As noted in the table below, staff believes that the cost of this service <br />will be offset by the savings and additional revenue to be realized by diverting staff hours saved <br />to other productive collection efforts. The projected revenue collection in the Manager's <br />recommended 2001-02 budget has been increased by $40,000 to reflect anticipated increased <br />collection of bills for emergency medical services. <br />Lock-lfox 1~"~nan <br />Contract w/ Bank 38, <br />Add scan-line to bill (one-time) <br />Program Savings and Revenue <br />Same-day deposit revenue increase 6,400 <br />Increased EMS collections 40,000 <br />Net Lock Box Program Cost <br />RECOMMENDATION(S); The Manager recommends that the Board approve the contract with <br />BB&T and authorize the Manager to sign it, subject to final review by staff and the County <br />Attorney: <br />