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DocuSign Envelope ID:5F7D644C-4F40-44B4-A535-1E45695749C4 <br /> Exhibit A <br /> Scope of Services <br /> NMA will perform remote HCV case management services to include: <br /> ■ Initiate annual recert process 95-120 days before effective date <br /> ■ Complete transactions via mail, email, or fax <br /> ■ Contact client regarding missing documents(e.g. follow up calls, emails, and <br /> letters/notifications) <br /> ■ Transfer completed documents to OCHCD in digital format <br /> ■ Conduct thorough review of Application for Continued Eligibility(ACE) <br /> Annual Follow HUD's verification hierarchy to verify income and assets <br /> Recertifications <br /> ■ Complete calculations <br /> ■ Determine if repayment agreement(RPA)is needed; if so,refer to OCHCD <br /> ■ As applicable, communicate outcomes via NMA's portal, email,and mail at least thirty(30) <br /> days before the transaction effective date <br /> ■ Document all transactions in NMA's tracking tool and OCHCD's <br /> software system <br /> ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... <br />