Orange County NC Website
Browse       Search
DocuSign Envelope ID:299DAE81-C703-494C-B9EC-EB57F8ABA670 <br /> ONSITE SUPPORT <br /> Dynamic Quest will send a technician onsite if Dynamic Quest deems it necessary to resolve any problem that cannot be <br /> resolved remotely. In addition, Customer must be willing to provide reasonable hands-on support assistance before dispatch <br /> is determined to be necessary. Once on-site support is determined necessary, an engineer will be dispatched based on the <br /> priority level of the ticket. Dispatch only occurs in the even that a remote resolution cannot be performed. <br /> Should onsite be requested without reasonable remote due diligence being done, it will be done at the client's standard <br /> hourly rate regardless of scope of work. <br /> SPLA LICENSING <br /> Software Services licensed under the Service Provider Licensing Agreement(SPLA)are billed monthly for the previous <br /> month's usage. Microsoft establishes the baseline prices for the products offered under the SPLA agreement with Dynamic <br /> Quest. Microsoft may decrease prices of existent part numbers it charges to Resellers at any time,which may be reflected <br /> on the Resellers' price list to client. Microsoft may increase prices of existent part numbers and charge to Resellers only as <br /> follows: <br /> • Once each calendar year effective January 1 st; and <br /> • At any time to offset exchange rate fluctuations for prices other than U. S. dollars <br /> As these price changes are reflected in Dynamic Quest's cost to provide the Software Services, Dynamic Quest will pass <br /> these changes on to Client. The minimum baseline software(quantities and titles)included in this Agreement is contained in <br /> this proposal, Software required to support the number of users above the minimum established baseline are provided on a <br /> per user basis <br /> Microsoft Customer Agreement <br /> This Microsoft Customer Agreement(the"Agreement")is between Customer and Microsoft and consists of these General <br /> Terms, the applicable Use Rights and SLAs, and any additional terms Microsoft presents when an order is placed.This <br /> Agreement takes effect when the Customer accepts these General Terms.The individual who accepts these General Terms <br /> represents that he or she is authorized to enter into this Agreement on behalf of the Customer. <br /> General Terms <br /> These General Terms apply to all of Customer's orders under this Agreement. Capitalized terms have the meanings given <br /> under"Definitions." <br /> License to use Microsoft Products <br /> a. License grant. Products are licensed and not sold. Upon Microsoft's acceptance of each order and subject to Customer's <br /> compliance with this Agreement, Microsoft grants Customer a nonexclusive and limited license to use the Products ordered <br /> as provided in the applicable Use Rights and this Agreement.These licenses are solely for Customer's own use and <br /> business purposes and are nontransferable except as expressly permitted under this Agreement or applicable law. <br /> b. Duration of licenses. Licenses granted on a subscription basis expire at the end of the applicable subscription period <br /> unless renewed. Licenses granted for metered Products billed periodically based on usage continue as long as Customer <br /> continues to pay for its usage of the Product.All other licenses become perpetual upon payment in full. <br /> Alf DYNAMIC <br /> ■ QV E S T TM Dynamic Quest // 336.370.0555 // dynamicquest.com Page: 8 <br />