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DocuSign Envelope ID: F69D8FD2-8262-47FC-BCCC-E5E48D84B33A <br /> Pre-Paid Block Agreement Orange County, North <br /> Omeridian IT Carolina <br /> Orange County,NC_MIT AGREEMENT Pre-Paid Project#: SRV136017 <br /> Block SRV136017 20200228v1.doc <br /> Client Responsibilities <br /> The success of professional services is dependent upon a partnership with Client. Failure to fulfill these <br /> responsibilities may impact Meridian's ability to successfully assist with service requests. The following <br /> activities are the responsibility of Client: <br /> • Provide PO#or any special invoicing instructions needed for this project. <br /> • Designate a primary technical contact who will handle related communications, preparation, and <br /> internal coordination activities for service requests. <br /> • Identify and coordinate additional Client resources, as needed. <br /> • Provide appropriate credentials for remote access to all required equipment. <br /> • Be available for onsite services and shall escort Meridian resource(s) through facilities, if required, at <br /> no additional cost to Meridian. <br /> • If additional security clearance and/or any testing is required of Meridian staff by Client, Client will <br /> provide a detailed list of requirements needed prior to scheduling engagement. Any fees associated <br /> with such test will be the responsibility of Client. <br /> Assumptions and Limitations <br /> Meridian makes certain assumptions when creating an Agreement. Please carefully review the following <br /> list of assumptions and limitations that apply to the services provided under this Agreement: <br /> • Efforts will be made to perform services remotely. <br /> • Normal business hours are defined as Monday-Friday, 8:00am-6:00pm local time. <br /> • Meridian reserves the right to engage a trusted Business Partner to assist with service requests and <br /> shall remain responsible for all services provided to Client under this Agreement. <br /> Nine Parkway North,Suite 500 www.meridianitinc.com AGREEMENT-PPB Rev 7.2019 v4 <br /> Deerfield, IL 60015-2544 (847)964-2664 Page 3 of 5 <br />