Orange County NC Website
Browse       Search
DocuSign Envelope ID:8D6BF819-7F7F-492F-B590-6156F7327668 <br /> (i) receive the lowest priority under our Support Call Process; <br /> (ii) be required to purchase new releases of the Tyler Software, including fixes, enhancements and <br /> patches; <br /> (iii) be charged our then-current rates for support services, or such other rates that we may <br /> consider necessary to account for your lack of ongoing training on the Tyler Software; <br /> (iv) be charged for a minimum of two (2) hours of support services for every support call; and <br /> (v) not be granted access to the support website for the Tyler Software or the Tyler Community <br /> Forum. <br /> SECTION E—MyGovPay/VirtualPay <br /> The MyGovPay/VirtualPay functionality, to the extent identified as in-scope in the Investment Summary,will <br /> be provided according to the terms of this Agreement, as well as the terms set forth at Exhibit E. <br /> SECTION F—CONTRACT AMOUNT; INVOICING AND PAYMENT; INVOICE DISPUTES <br /> 1. Invoicing and Payment. We will invoice you the fees for the license(s), products, and services in the <br /> Investment Summary per our Invoicing and Payment Policy, subject to Section F(2). <br /> 2. Invoice Disputes. If you believe any delivered product or service does not conform to this Agreement,you <br /> will provide us with written notice within thirty(30) days of your receipt of the applicable invoice. The <br /> initial written notice must identify the invoiced product or service line item(s)you contend are in dispute. <br /> Within five (5) business days of that initial written notice,you will provide details explaining why you are <br /> disputing the invoiced product or service so that we can provide a written response to you that will include <br /> either a justification of the invoice, an adjustment to the invoice, or a proposal addressing the issues <br /> presented in your notice. We will work together as may be necessary to develop an action plan that <br /> outlines reasonable steps to be taken by each of us to resolve any issues presented in your notice. You <br /> may only withhold payment of the amount(s) actually in dispute until we complete the action items <br /> outlined in the action plan. Both parties shall perform under the action plan in a manner consistent with <br /> this Agreement. We reserve the right to suspend delivery of all services, including maintenance and <br /> support services, if you fail to submit payment within forty-five (45) days of an invoice not disputed as <br /> described above. <br /> 3. Contract Amount. Consistent with N.C.G.S. § 159-28(a),the following maximum amounts are established <br /> under this Agreement:The maximum amount payable under this contract for software licenses is three <br /> hundred forty-seven thousand, seven hundred twenty-two dollars ($347,722). The maximum amount <br /> payable under this contract for professional services is five hundred thirty eight thousand four hundred <br /> dollars ($538,400.00) and related business travel expenses of fifty one thousand dollars ($51,000.00). The <br /> maximum amount payable under this contract for Maintenance and Support is five hundred twenty-one <br /> thousand nine hundred twenty-three dollars ($521,923). These amounts shall not be exceeded without a <br /> duly executed written amendment or change order to this Agreement. <br /> SECTION G—TERMINATION <br /> 1. For Cause. You may terminate this Agreement for cause in the event we don't cure, or create a mutually <br /> ••-o . tyler <br /> 6 <br />