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DocuSign Envelope ID:8D6BF819-7F7F-492F-B590-6156F7327668 a <br /> tyler <br /> Customer Roles/Skills Recommendations l±cr,no.o <br /> Technical Lead: Ern powering people who serve th a public• <br /> A technical individual from the Information technology group that is responsible for the technical infrastructure support <br /> of the implementation and to serve as ongoing technical infrastructure support post the production phase of the <br /> EnerGov software system. <br /> Typical positions: Network/IT Administrator <br /> Responsibilities include: <br /> • Primary responsibility for the technical environment during the software implementation <br /> • Ensure that servers, databases, network, desktops, printers, are available for system implementation and <br /> meet minimum standards <br /> • Work with Tyler's technical personnel during implementation <br /> • Maintain the testing and production databases <br /> • Install software updates and releases <br /> • Act as the primary technical resource for troubleshooting technical problems <br /> • Establish and maintain backup, archival, and other maintenance activities <br /> ©2013 Tyler Technologies. All Rights Reserved Confidential Information Page <br /> 3 <br />