Orange County NC Website
Browse       Search
DocuSign Envelope ID:8D6BF819-7F7F-492F-B590-6156F7327668 <br /> SOW Attachment D <br /> �iCustomer Roles/Skills Recommendations tyler <br /> • l±chnolo <br /> Ern pmering people who smw the public• <br /> Project Collaboration <br /> A successful Tyler enterprise implementation is a collaborative endeavor in which both Tyler Project Team members and <br /> agency personnel occupy specific roles (and the responsibilities associated therewith). While definitive client-side roles and <br /> skills may vary from project to project (depending on the agency's resource availability)the following designations represent <br /> the typical and recommended resource involvement for most agencies. <br /> Project Stakeholder Committee: <br /> This committee is formed by executive or managerial staff of every effected business group to be implemented. <br /> Typical individuals Include a committee of the following: CIO / Community Development Director/ Finance Director/ <br /> CBO/Planning Director/Public Works Director etc... <br /> Responsibilities include: <br /> • Ensure proper change management and leadership to departmental staff. <br /> • Determine beneficial process change through automation as it is presented cross-departmentally. <br /> • Monitor project from high level. <br /> Project Manager: <br /> This role is typically a non-business group member(IT or support staff)of the agency's project team. <br /> Typical positions: IT or applications support project manager <br /> Responsibilities include: <br /> • Serve as coordinator of the agency's Implementation team/subject matter experts. <br /> • Assist in managing the project scope, deliverables and timeline with assistance from the Tyler Project Manager. <br /> • Ensure that the project team stays focused,tasks are completed on schedule, and that the project stays on track. <br /> • Develop and maintain the project resource plan in conjunction with the Tyler Project Manager. <br /> • Schedule and coordinate project tasks with assistance from the Tyler Project Manager. <br /> • Coordinate agency's Implementation team resources with all departments. <br /> • Participate in daily project activities and track progress on project tasks. <br /> • Hold meetings with project stakeholders to update on project status and to reach verdict on any escalated process <br /> decisions that need to be made. <br /> • High-level oversight throughout the stages of the project; ROI initiatives oversight. <br /> Desired Skills/Experience: <br /> • Previous project management experience as project manager <br /> • Strong IT technical background <br /> • Bachelor's Degree in Computer Science or equivalent experience <br /> • Experienced with an iterative-based development approach <br /> • SharePoint& Microsoft Project experience a plus <br /> • Excellent knowledge of Customer Business Practices and Processes <br /> ©2013 Tyler Technologies. All Rights Reserved Confidential Information Page <br /> 1 <br />