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DocuSign Envelope ID:8D6BF819-7F7F-492F-B590-6156F7327668 <br /> responsibilities that compete with the amount of time that can be dedicated to the Tyler implementation <br /> project. However,it is critical that the customer acknowledges that its staff must be actively involved <br /> throughout the entire duration of the project as defined in the Project Plan.Tyler will communicate insufficient <br /> participation in Project Status Reports. <br /> ❑ Managing Project Scope-To implement the project on time and within budget,both the customer must <br /> acknowledge the scope of the project set forth in the parties' agreement,and,for services,refined over the <br /> course of the early project Stages described in this Statement of Work. Change Orders for additional items <br /> outside the scope must be submitted in advanced and signed by project stakeholders before work can begin on <br /> those items. Likewise,reductions of the defined scope will also require a Change Order. <br /> PROJECT MANAGEMENT <br /> Tyler performs ongoing project management services throughout the implementation in order to plan and monitor execution <br /> of the project.Project Management includes the following tasks: <br /> ❑ Risk management <br /> ❑ Monitoring project budget <br /> ❑ Project Plan management using our expense and time-tracking tool/Excel <br /> ❑ Project document management using SharePoint <br /> ❑ Issue log management and escalation <br /> ❑ Status reporting <br /> ❑ Change order management <br /> ❑ Project workspace management <br /> ❑ Resource management <br /> ❑ Executive project oversight via Executive Director and Project Review Committee <br /> By mutual agreement,some project management tasks are shared between the Tyler project team and the customer Project <br /> Manager/stakeholders. Notwithstanding the foregoing,Tyler recognizes that it is to lead the project management activities, <br /> including the coordination with the customer Project Manager and his/her team. Tyler's failure to provide industry <br /> standard project management services will be addressed by the parties according to the terms of Sections C(5)and C(7). <br /> Development Tools <br /> Configuration tools(the same ones Tyler will use to implement the system)are built-into the software. The customer has <br /> full access to them,and its administrators will be trained on them. EnerGov reports are developed in Crystal Reports,so <br /> any changes to customer reports does require a licensed copy of Crystal Reports. The EnerGov system does include a <br /> Crystal Report reader, so view-only users do not require a Crystal Reports license. Tyler does not provide training on <br /> Crystal Reports. <br /> Documentation <br /> Tyler-provided documentation <br /> This Statement of Work includes the SOW Attachments identified in Appendix 2. In addition,over the course of the staged <br /> implementation lifecycle,the Tyler project team will provide stage-specific documentation in a range of formats(both <br /> editable and non-editable).Examples include: <br /> • Data Collection docs(MS Excel)for configuration <br /> • Data Mapping docs(MS Excel)for data conversion <br /> • ERDs&Data Dictionaries for IT(PDF and CHM) <br /> • API Documentation(PDF) <br /> �. tyler <br /> 44 <br />