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DocuSign Envelope ID:8D6BF819-7F7F-492F-B590-6156F7327668 <br /> Milestone/Deliverable: Signoff of User Training Stage <br /> Stage 7—Production &Production Support <br /> During this stage,Tyler delivers project team support on the"live"system. As that support and consultation is delivered, <br /> the project team will also facilitate the customer's transition to Tyler's help desk support staff. <br /> Objectives: <br /> o Conduct final data import cutover <br /> o Conduct final integration deployment <br /> o Tyler to provide on-site production support prior to cutover to Help Desk(Maintenance and Support) <br /> o Project closure <br /> Tasks: <br /> Production Production Support <br /> Tasks Tyler Customer <br /> Deliver fully configured database for Production data import None Own <br /> to EnerGov <br /> Populate Data Conversion Template Database(DCT-DB) None Own <br /> with latest iteration for Production <br /> Conduct Production import of data from Data Conversion Own None <br /> Template Database(DCT-DB)in master EnerGov database <br /> and deliver to Customer(DCT-DB->EnerGov master DB <br /> (Iteration 5) <br /> Deploy fully configured and imported master EnerGov None Own <br /> database into the Production environment <br /> Provide onsite pre and post production support Participate Own <br /> Define support logistics and schedule Own Advise <br /> Provide technical and functional user support Participate Own <br /> Develop and maintain post-production issues list in Participate Own <br /> SharePoint <br /> Ensure key/critical personal are present and available to Advise Own <br /> —participate <br /> Other tasks as identified Own for Own for <br /> respective team respective team <br /> Deliver Production&Production Support Stage Sign Off to Own None <br /> Customer <br /> Return Production&Production Support Stage Sign Off to None Own <br /> —Tyler <br /> Milestone/Deliverable: Signoff of Production&Production Support Stage,representing project closure <br /> *DATA CONVERSION (see tasks associated with data transfer, above) <br /> Tyler's data conversion strategy is based on industry best practices. The rules and mapping processes applied during the <br /> data conversion process are set forth below. As noted in the tasks set forth above,Tyler will provide the data conversion <br /> template(DCT),which is Tyler's recommended format for data conversion. The resulting data format will be based on the <br /> completed data conversion iterations described in Stage 2,where an iteration is a completed importation from the DCT-DB <br /> to the EnerGov Master DB. <br /> ❑ Data Format <br /> The customer must provide data to Tyler in the Data Conversion Template Database(DCT-DB)structure,as set forth in the <br /> . tyler <br /> 40 <br />