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DocuSign Envelope ID:8D6BF819-7F7F-492F-B590-6156F7327668 <br /> TASKS <br /> The following tasks have been arranged for this project,with responsibility definitions for both Tyler and Customer <br /> as follows: <br /> • Own—Ownership of the task throughout <br /> • Participate—Active,ongoing participation in the task throughout <br /> • Advise—Advisory role as needed by the other party <br /> • None—No planned/required involvement by the designated party <br /> Upon completion of a task,the customer will have an opportunity to review the deliverable,if any,associated <br /> with the task. The customer will have ten business days to identify to Tyler a deviation from the warranties <br /> provided in the parties' agreement,except as otherwise agreed over the course of project planning and baseline <br /> scheduling during Stage 1. Over the course of the project,the parties may mutually agree to an extended <br /> timeframe for the customer's deliverable review on a deliverable-by-deliverable basis. <br /> In the event a deviation is identified and confirmed,Tyler will address the deviation according to the terms of the <br /> Support Call Process or the services warranty provision set forth in the Agreement,as applicable. When a <br /> corrected deliverable has been resubmitted for review,that process shall repeat. Upon Stage completion,Tyler <br /> will provide the customer with a Work Acceptance Form to document that all tasks(as previously reviewed and <br /> accepted according to the process set forth above)within the Stage have been successfully delivered. The <br /> customer must return the completed Work Acceptance form within five business days of receipt or advise Tyler <br /> that it requires more time to return the sign-off,including an identification of the issue preventing timely sign-off, <br /> with any additional time for such sign-off to be mutually agreed to by the parties.Absent any such notice,the <br /> Stage will be deemed"accepted"after the five(5)days have passed,even if the customer does not return a signed <br /> form. A sample Work Acceptance Form is provided at SOW Attachment A. <br /> Each stage is dependent on the results of the previous stage and therefore,each stage of the methodology cannot <br /> begin until the previous stage is completed and approved. <br /> Stage 0- Software Delivery; Third Party License Acquisitions <br /> Objectives: <br /> o Tyler software is made available the customer <br /> o Customer purchases third-party licenses and field units to facilitate Stage 1 Fundamentals training. <br /> Tasks: <br /> Software Delivery <br /> Tasks Tyler Customer <br /> Tyler makes the licensed software available on the project Own None <br /> SharePoint site for downloading <br /> Customer purchases Adobe and/or Bluebeam Revu licenses None Own <br /> Customer ensures that sufficient field units are available for None Own <br /> customer personnel participating in Fundamentals Training <br /> Stage 1—Planning&Initiation <br /> Prior to the system configuration,the project teams will plan and define project expectations. The contract and this <br /> Statement of Work will be reviewed,project planning activities will be completed,and Tyler will begin to instill end-user <br /> acceptance and transfer system knowledge. <br /> Objectives: <br /> o Project kick-off,with introduction to project and detailed review of Stages,Tasks and <br /> Milestones/Deliverables <br /> . tyler <br /> 31 <br />