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DocuSign Envelope ID:8D6BF819-7F7F-492F-B590-6156F7327668 <br /> • <br /> •••'•• tyler0 <br /> . <br /> • technologies <br /> Exhibit C <br /> Maintenance and Support Agreement <br /> We will provide you with the following maintenance and support services for the Tyler Software. Capitalized <br /> terms not otherwise defined will have the meaning assigned to such terms in the Agreement. <br /> 1. Term. We provide maintenance and support services on an annual basis. The initial term commences on <br /> the date when we make the applicable Tyler Software available to you for downloading (the "Available <br /> Download Date") and remains in effect for one (1)year. The term will renew automatically for additional <br /> one (1)year terms unless terminated in writing by either party at least thirty(30) days prior to the end of <br /> the then-current term. <br /> 2. Maintenance and Support Fees. Your initial maintenance and support fees for the Tyler Software licensed <br /> to you are listed in the Investment Summary of your Agreement. Those amounts are payable in <br /> accordance with our Invoicing and Payment Policy. We reserve the right to suspend maintenance and <br /> support services, after fifteen (15) days' notice, if you fail to pay undisputed maintenance and support fees <br /> within sixty (60) days of the due date. We will reinstate maintenance and support services only if you pay <br /> all undisputed past due maintenance and support fees as well as sixty percent (60%) of fees for the periods <br /> during which services were suspended. <br /> 3. Maintenance and Support Services. As long as you are trained on the Tyler Software such that you are not <br /> using the Help Desk as a substitute for training, and timely pay your undisputed maintenance and support <br /> fees,we will, consistent with our then-current Support Call Process: <br /> 3.1 perform our maintenance and support obligations in a professional, good, and workmanlike manner, <br /> consistent with industry standards,to conform the Tyler Software to the warranty set forth in your <br /> Agreement; provided, however, that if you modify the Tyler Software without our consent, our <br /> obligation to provide maintenance and support services on and warrant the affected Tyler Software <br /> will be void; <br /> 3.2 provide telephone support during our established support hours, as set forth in the Support Call <br /> Process; <br /> 3.3 maintain personnel that are sufficiently trained to be familiar with the Tyler Software and Third Party <br /> Software in order to provide maintenance and support services; <br /> 3.4 provide you with a copy of all releases to the Tyler Software (including updates and enhancements) <br /> that we make generally available without additional charge to customers who have a maintenance and <br /> support agreement in effect; and <br /> 3.5 resolve Defects in at least the then-current release and the immediately prior release, and provide <br /> •0 <br /> -0'. tyler <br /> 23 <br />