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DocuSign Envelope ID:8D6BF819-7F7F-492F-B590-6156F7327668 <br /> •. .�. tyler <br /> • tech nolagie <br /> Exhibit B <br /> Invoicing and Payment Policy <br /> We will provide you with the software, products, and services set forth in the Investment Summary of your <br /> Agreement. Capitalized terms not otherwise defined will have the meaning assigned to such terms in your <br /> Agreement. <br /> Invoicing: We will invoice you for the applicable license fees, products, and services in the Investment <br /> Summary as set forth below. Your rights to dispute any invoice are set forth in your Agreement. <br /> 1. Tyler Software. <br /> 1.1 License Fees: License fees are invoiced as follows: (a) 25%on the Effective Date; (b) 50%on the <br /> date when we make the applicable Tyler Software available to you for downloading (the "Available <br /> Download Date"); and (c) 25% upon sign-off of the Verification and System Acceptance Stage <br /> (Stage 513), as set forth in the Statement of Work, not to exceed the date set forth in the mutually <br /> agreeable project schedule, unless that date is deferred because of delays within our exclusive <br /> control. In the event of any such delays, payment shall be due on the actual date of Client's sign- <br /> off of Stage 5B. <br /> 1.2 Maintenance and Support Fees: Maintenance and support fees are waived for one (1)year from <br /> the Available Download Date. Subsequent maintenance and support fees, at Tyler's then-current <br /> rates, are invoiced annually in advance on the anniversary of that date. Notwithstanding the <br /> foregoing,Tyler agrees not to increase maintenance rates in year 2, by more than three (3) <br /> percent,year-over-year, in years 3 through 5, and by no more than five (5) percent,year-over- <br /> year, in years 6 and 7. That Maintenance and Support fee schedule is set forth in the Investment <br /> Summary. <br /> 2. Professional Services. <br /> 2.1 Implementation and Other Professional Services(including training): Implementation and other <br /> professional services (including training) are billed at hourly rates and invoiced monthly as <br /> delivered, subject to a five (5) percent retention. Retention amounts will be released upon sign-off <br /> of the Verification and System Acceptance Stage (Stage 513), as set forth in the Statement of Work. <br /> 2.2 Requested Modifications to the Tyler Software: Requested modifications to Tyler Software are <br /> invoiced 50% upon delivery of specifications and 50% upon delivery and acceptance of the <br /> applicable modification. Acceptance will occur when the modification performs without Priority <br /> Level 1 Defect for thirty(30) days after delivery. In the event of any such Priority Level 1 Defect, <br /> the 30-day acceptance window will repeat upon delivery of the hot fix for resolving the Priority <br /> ••-o . tyler <br /> 18 <br />