Agenda - 03-10-20; 8-n Attachment 2 - OCTS Draft Title VI Plan

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DocuSign Envelope ID:3FDDF183-DEOC-45F5-AE17-OB9CF99E613F Lanpuape Assistance Measures The following general language assistance measures are reasonable and achievable for our organization at this time: • Translating public notices posted in the local paper and at stations, stops, and in vehicles into any languages that meet the safe harbor threshold in Factor 1. • Vital documents—such as brochures with service times and routes—are translated into Spanish across the entire service area, and available in our facilities, doctor's offices and shopping centers. • Making a concerted effort to inform LEP persons of available language assistance via staff, broadcast media, relationship-building with organizations, and our website. • Posting vital bulletin board information and disseminating community surveys in various languages. • Providing translation and interpretive services when appropriate (upon request or predetermined)at meetings. • Determining how best to take public involvement to LEP groups directly, including through small group meetings. • Language line translation services at our call center. • Where possible, utilizing or hiring staff who speak a language other than English and can provide competent language assistance. o Note: We will not ask community-based organizations (CBO)to provide, or serve as, interpreters at our meetings. Relying upon CBOs in that capacity could raise ethical concerns. If a CBO decides (on its own)to translate any materials for its constituents, or bring interpreters it trusts to our meetings, we will not object. That is their right. • Using language identification flashcards to determine appropriate services. • Establishing a process to obtain feedback on our language assistance measures. Specific Measures by Language Group: • Spanish : o Orange County Public Transportation will utilize paid interpreter, qualified bilingual employees, and qualified employees of other agencies • Chinese: o Orange County Public Transportation will utilize paid interpreter, qualified bilingual employees, and qualified employees of other agencies • Korean: o Orange County Public Transportation will utilize paid interpreter, qualified bilingual employees, and qualified employees of other agencies Written Translation and Oral Interpretation Vital documents will be translated for each eligible LEP language group in our service area that constitutes 5% or 1,000, whichever is less, of the population of persons eligible to be served or likely to be encountered. Translated materials will be placed online and in appropriate public (or private) places accessible to LEP persons. The safe harbor provisions apply to the translation of written documents only, and do not affect the requirement to provide meaningful access to LEP individuals through competent oral interpreters where oral language services are needed and are reasonable. When appropriate, translation of any document will be communicated orally in the appropriate language. In the event that the 5% trigger is reached for a LEP language group that is fewer than 50 persons, written notice will be provided in the primary language of that group of the right to receive competent oral interpretation of vital written materials, free of cost. The most effective method of notice, which could be an ad in the local newspaper or other publication, a radio commercial, or door hangers, will be determined in consideration of the circumstances on the ground and in coordination with LEP community contacts.