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DocuSign Envelope ID:3FDDF183-DEOC-45F5-AE17-OB9CF99E613F <br /> C. Staff will not solely rely on their own assessment of the <br /> applicant or recipient's English proficiency in determining <br /> the need for an interpreter. If an individual requests an <br /> interpreter, an interpreter will be provided free of charge. <br /> A declaration of the client will be used to establish the <br /> client's primary language. <br /> d. W en staff place or receive a telephone call and cannot <br /> determine what language the other person on the line is <br /> speaking, a telephone interpreting service will be utilized in <br /> making the determination. <br /> e. If any applicant/recipient is assessed as LEP, they will be <br /> informed of interpreter availability and their right to have a <br /> language interpreter at no cost to them with a notice in <br /> writing in the languages identified in Section C. Provisions <br /> of Written Translations. <br /> B. Provision of Bilingual/Interpretive Services <br /> 1. The agency will ensure that effective bilingual/interpretive services <br /> are provided to serve the needs of the non-English speaking <br /> population. The provision of bilingual/interpretive services will be <br /> prompt without undue delays. In most circumstances, this requires <br /> language services to be available during all operating hours. <br /> This requirement will be met by: Orange County Public <br /> Transportation will utilize paid interpreter, qualified bilingual <br /> employees, and qualified employees of other agencies. <br /> (Describe whether the agency has bilingual staff, and if so, how <br /> many and in what Sections/Programs/Divisions, whether the <br /> agency uses contractual services to meet this requirement, whether <br /> the agency relies on telephone interpreter services, etc.) <br /> 2. The agency will provide language assistance at all level of <br /> interaction with LEP individuals, including telephone interactions. <br /> Describe how this requirement will be met: Orange County Public <br /> Transportation will utilize paid interpreters, qualified bilingual <br /> employees, and qualified employees of other agencies. <br /> (Note: The agency may use paid interpreters, qualified bilingual <br /> employees, qualified employees of other agencies or community <br /> resources. Telephone interpreter services should only be utilized <br /> as a back-up system or where other language assistance options <br /> are unavailable.) <br /> 5 <br />