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• apparel and accessories <br /> • body language (e.g. reaction to uniformed presence) <br /> • actions in and around crowds <br /> 3.5 Safety Data Acquisition/Analysis Procedures <br /> Understanding safety data is an important step toward allocating important (and often <br /> scarce) resources to implement safety program elements. Safety data relative to transit <br /> provider operations can be used to determine safety trends in system operation. The data <br /> includes information gathered from within the system. Driver reports (sometimes called logs) <br /> can be an important source of safety problems. The data is useful in a formal hazard <br /> identification and resolution process to help identify hazards before they cause accidents. <br /> The data may also help improve system performance, not only in respect to safety, but also <br /> in overall delivery of service to the riding public. In addition, trend analyses of safety data can <br /> help determine the effectiveness of safety initiatives that have been implemented. <br /> • One of the most important services the safety unit provides for the transit organization <br /> is the collection, maintenance, and distribution of safety data relative to system <br /> operation. <br /> o Includes information gathered from within the system on <br /> various operating events relative to safety. <br /> • Analysis of this system specific data can be used to determine trends and patterns in the <br /> systems operation. <br /> • Used as part of the Hazard Resolution Process, data collection and analysis can be <br /> used to identify hazards before they cause accidents. <br /> o This is done by techniques such as trend analysis and thus become a vital <br /> component of efforts to improve system performance, not only in <br /> respect to safety but also in overall delivery of service to the riding public. <br /> To OCPT, understanding safety data is an important step toward allocating finite resources <br /> to implement safety program elements. Data on safety-related events such as: <br /> • passenger injuries or claims <br /> • passenger complaints <br /> • employee injuries <br /> • accidents <br /> • incidents <br /> • EOL's <br /> • turnarounds <br /> • bus stops <br /> • shelters <br /> 90 Page <br />