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• Staff will initiate communications by first stating who they are calling, and then who is <br /> making the call. At the completion of the transmission both parties will indicate that the <br /> transmission is completed by stating their call sign and "clear". <br /> • Except in the event of an emergency, all staff will listen for five seconds before transmitting <br /> to ensure there are no transmissions in progress. Other units' transmissions will not be <br /> interrupted unless it is an emergency. <br /> • When an emergency is declared, all non—emergency transmissions will cease until a <br /> supervisor clears the emergency. <br /> • In the event of an emergency, establish communications on the primary frequency and <br /> immediately shift to the secondary frequency. State the nature of the emergency and what <br /> assistance is required. To ensure appropriate help arrives promptly, staff will transmit the <br /> following items as soon as possible: <br /> Who they are and their location, in <br /> detail, What assistance they need, <br /> How many passengers they have and the nature of their condition(s), <br /> Staff not involved with the emergency will stay off the radio; communications will be <br /> between Dispatch and the unit requesting assistance. <br /> After initial contact, emergency communications may also take place between a <br /> supervisor and the unit, or between Dispatch and a supervisor. <br /> Crisis Management Training — Training covers emergencies the driver may face while out on <br /> the bus. Topics of this training range from breakdowns to accidents to fire/evacuation to <br /> handling violent perpetrators. The following subjects are included in the training: <br /> • Accidents <br /> • III and injured passengers <br /> • Lift operations <br /> • Fire safety <br /> • Vehicle evacuation <br /> • Blood borne pathogens (bodily fluid spill containment and clean up) <br /> • Handling conflict <br /> • Basic crisis management steps <br /> • Transit security <br /> • Securing the vehicle <br /> First Aid <br /> OCPT provides basic First Aid training to drivers, including triage procedures, focusing on: <br /> • Clearing air passages <br /> • Controlling bleeding <br /> • Blood borne pathogen protection <br /> • Handling shock victims <br /> • Reacting to seizures <br /> 861Page <br />