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ADDENDi1M B <br />TO <br />SERVICES AGREEMENT <br />Insi hts Services <br />This Addendum B to Services Agreement (this "Addendum B") is an addendum to the Services <br />Agreement between Magellan and Sponsor. Unless otherwise defined in this Addendum B, capitalized terms used <br />herein shall have the meanings defined in the Services Agreement. Notwithstanding the foregoing, this <br />Addendum B shall be deemed a part of the Agreement and incorporated therein if and only if Sponsor has not <br />selected EAP Services as part of the Services by designation pursuant to Section 1.1(a). <br />B-1. Description of Services. <br />The Insights Services to be provided by Magellan pursuant to the Agreement shall consist of the fallowing <br />services in connection with the behavioral dill culties of Participants relating to family problems, marital discord, <br />drug or alcohol use, stress or other personal matters: <br />B-1.1 Assessment, Crisis Intervention. Consultation,and Referral Services. Magellan shall provide <br />Participants access to telephone-based assessment, crisis intervention, consultation and referral services 24 hours <br />per day, 7 days per week via a toll free 1-800 or 1-888 telephone access line the ("Access Line"). -Magellan shall <br />provide telephonic follow-up services (a) within 24 hours of Magellan's receipt of a "crisis" calls from a Participant <br />and (b) within thirty (30) days of Magellan's receipt of any other Participant request for services. Magellan shall <br />determine whether a call is a "crisis" call in accordance with its standard policies and practices. <br />8-1.2 Publications and Documents. Unless otherwise directed by Sponsor, Magellan shall provide <br />various publications and documents in connection with the Insights Services. Any additional materials requested <br />by Sponsor shall be provided at additional cost to Sponsor. Magellan agrees that dissemination of such materials <br />will be in accordance with Sponsor's policies and only with Sponsor's prior approval. <br />B-1.3 Referral of Le al Issues. Magellan shall provide Participants with access, through the Access <br />Line, to a third-party vendor for referral of Participants to attorneys who can assess and assist with the routine <br />legal needs of such Participants, except for legal needs relating to employment law. Participants engaging <br />attorneys through this process shall be entitled to one free initial consultation per problem, either by telephone or <br />face-to-face at the option of the Participant, and to a 25% reduction in the attorney's usual and customary fees for <br />legal work beyond the initial consultation. <br />B-1.4 Manasement Consultation. To the extent authorized by the relevant Employee or otherwise by <br />law, Magellan shall respond to inquiries by Sponsor's managers and supervisors with consultation in the following <br />areas: (a) dealing with Employees ideatitxed by Sponsor whose personal problems may be adversely impacting <br />their job performance, (b) coordinating Employee referrals to EAP Services, (c) consulting regarding management <br />of high-risk situations in which an Employee's personal problems may lead to a threat of violence in the workplace, <br />(d) facilitating the return of an Employee to work process, as appropriate, and (e) assessing and facilitating critical <br />incident intervention. <br />Magellan Behavioral Health <br />R59M Services Agreement <br />01/03/01 <br />B-1 <br />