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ADDENDUM A <br />TO <br />SERVICES AGREEMENT <br />m to ee Assistance Pro Services <br />This Addendum A to Services Agreement (this "Addendum A") is an addendum to the Services <br />Agreement between Magellan and Sponsor. Unless otherwise defined in this Addendum A, capitalized terms used <br />herein shall have the meanings defined in the Services Agreement. <br />A-1. Descnintion of Services. <br />The Employee Assistance Program Services to be provided by Magellan pursuant to the Agreement shall consist of <br />the following services in connection with the behavioral difficulties of Participants relating m family problems, <br />marital discord, drug or alcohol use, stress or other personal matters: <br />A-1.1 Toll-Free Telephone Access. Magellan shall maintain atoll-free 1-800 or 1-888 telephone access <br />line (the "Access Line") 24 hours per day, 7 days per week available for Participants to obtain referral and <br />emergency crisis intervention services. <br />A-1.2 Assessment. Counseling and Referral Services. Magellan shall provide Participants access to <br />assessment, counseling and referral services 24 hours per day, 7 days per week.. Magellan shall provide <br />Emergency Sessions, Urgent Sessions and Routine Sessions (as each are defined below) for the requesting <br />Participant within the time periods.specified below in such definitions. Magellan shall provide up to [insert <br />3, S or 8 sessions, whichever model Sponsor selects] Sessions (as defined below) per Participant per.problem per <br />year. <br />A-1.3 Treatment Com fiance Monitorin . If the plan covers chemical dependency treatment, then <br />Magellan may continue to monitor treatment. compliance with respect to the chemical dependency treatment of a <br />Participant, with the concurrence of the Participant, for up to one year, For Employees only, (a) to the extent that <br />an Employee so elects or (b) if Sponsor makes a mandatory referral with respect to an Employee, then Magellan <br />shall (1) monitor the compliance of the Employee with respect to treatment recommendations received in <br />connection with EAP Services and (2) provide regular telephonic recovery support to the Employee with regard to <br />chemical dependency treatment. <br />A-1.4 Referral of Le al Issues, Magellan shall provide Participants with access, through the Access <br />Line, to a third-party vendor for referral of Participants to attorneys who can assess and assist with the routine <br />legal needs of such Participants, except for legal needs relating to employment law. Participants engaging <br />attorneys through this process shall be entitled to one free initial consultation per problem, either by telephone or <br />face-to-face at the option of the Participant, and to a 2S% reduction in the attorney's usual and customary fees for <br />legal work beyond the initial consultation. Magellan shall generate reports of participant utilization of access to <br />legal services hereunder. , <br />A-1.5 Records and Reporting. Magellan shall maintain rerArds for each Participant who contacts <br />Magellan for EAP Services. Subject to the restrictions of Section 3.1, for Sponsors with X250 employees Magellan <br />will provide a statistical report on an armual basis of Participant utilization of EAP Services and for Sponsor's with <br />X250 employees, Magellan shall provide a statistical report on a quarterly basis of Participant utilization. <br />Magellan Behavioral Sealth <br />RSEM Services Agreement <br />01/03/01 <br />A-1 <br />