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13. Were residents able to reach their call bells with ease? No 13- Some residents were observed not being <br />able to reach their call bells. <br />14. Did staff answer call bells in a timely & courteous manner? If no, <br />did you share this with the administrative staff? No* 14-Complaints by a few residents there was de- <br />lay in call bell response 30 min to 1 hr at times <br />Resident Services Yes/No/NA Comments/Other Observations <br />15. Were residents asked their preferences or opinions about the ac- <br />tivities planned for them at the facility? <br />Yes <br />16. Do residents have the opportunity to purchase personal items of <br />their choice using their monthly needs funds? Can residents ac- <br />cess their monthly needs funds at their convenience? <br />Yes <br /> <br />Yes <br /> <br />17. Are residents asked their preferences about meal/snack <br />choices? Are they given a choice about where they prefer to <br />dine? <br />Yes 17. Several complaints about food, cold, others <br />said good choices. One resident stated 40 <br />pound weight loss since admission. <br />18. Do residents have privacy in making and receiving phone calls? Yes <br />19. Is there evidence of community involvement from other civic, vol- <br />unteer or religious groups? <br />Yes <br />20. Does the facility have a Resident’s Council? Family Council? Yes <br /> Areas of Concern Yes/No/NA Exit Summary <br />Are there resident issues or topics that need follow-up or review at a later <br />time or during the next visit? <br /> <br />Call Bell response times. <br />Resident satisfaction with Food. <br />Ombudsman display needs updated phone number and Name. <br /> <br /> <br /> <br /> <br /> Discuss items from “Areas of Concern” Section <br />as well as any changes observed during the <br />visit. <br />Exit interview conducted with Administrator: <br />Informed need to update Ombudsman Infor- <br />mation. <br />Discussed resident complaints about call bell re- <br />sponse times and complaints about aides. <br />Advised about Mechanical room and Med cart <br />unlocked. <br />Discussed a resident fear of not being listened <br />to and physical assistance. Resident name was <br />not shared per resident request. <br />Some positive remarks from residents about <br />nice people overall, receptive to issues, exercise <br />program good, a nice place. <br />Reassured by Administrator that the Director of <br />Nursing is involved in addressing any issues <br />with aides. <br /> <br /> <br /> <br /> <br />This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.