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2 . Customer Information <br /> The JobLink Center received 142 Management Comment Cards and <br /> Customer Satisfaction Surveys this quarter . The response was positive <br /> overall . Customers found the JobLink to be a " one - stop shop " for several <br /> agencies and found our hours of service convenient . Customers commented <br /> on the numerous job orders accessible through JobLink and praised staff <br /> efforts to assist them. Customers in need of further assistance or <br /> experiencing problems with our services gave their names and phone <br /> numbers for us to contact them . Management will address all concerns in a <br /> timely manner . <br /> Human Resource Development classes have been canceled at the Center as a <br /> result of department cuts by Alamance Community College . The Re - <br /> Employment Initiative staff will continue offering this service to clients in <br /> need of employment skills training . <br /> In July, partners will begin a Spanish class at JobLink . This class is a <br /> collaborative effort of the JobLink Center and Alamance Community <br /> College . Scott Boyer, Program Coordinator for International Languages and <br /> Culture at ACC , met with partners and agreed to provide an instructor at a <br /> time and place to fit our needs . This class will provide Workplace Spanish <br /> instruction to partners , in our continuing effort to help all customers in need <br /> of services . <br /> JobLink has chosen to participate in the second round of the Sampson <br /> Career Center Model Project . Dr . Sampson will train partners and <br /> management in the basic concepts , design, and implementation of the project <br /> on July 24 and 25 , 2001 at Davidson Community College . Frontline staff <br /> and Management are excited about developing and improving services and <br /> resources for JobLink customers . <br /> The Management team and Leadership committee have established three <br /> committees to ensure continuous improvement in JobLink services . The <br /> Marketing Committee will bring ideas together to market the JobLink . The <br /> Employer Services Committee will work with employers to determine how <br /> JobLink can better meet their needs . The Business Plan Committee will <br /> continuously review the business plan and update it, when necessary . Each <br /> committee will consist of representatives from the Leadership Committee <br /> and Management team working together to ensure customer satisfaction . <br />