OPC Board agenda 072605 - Laserfiche WebLink

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review of the complaint within 10 days from the date the complaint was received and will document actions taken during the review process . 8 . A decision regarding the complaint will be dated and mailed to the complainant by the CSR within two days of the date the review was completed . 9 . The CSR will include information regarding how the complainant can access the next level of review . Be Review by Client Rights Committee 1 . If the issue is not resolved or the complainant is not satisfied with the decision resulting from the Informal Review Process , the complainant may file a complaint to the OPC ' s Client Rights Coordinator within 10 days from the date of the completion of the Informal Review process . 2 . The issue will be heard at the next regularly scheduled meeting of the Client Rights Committee or a special session of the Committee may be called . The Committee will review supporting documentation, and the complainant or his/her designee shall have an opportunity to speak at the meeting . Once the issue has been reviewed and the involved person(s) has had a chance to speak, the Committee will go into a closed session . The Committee will discuss the complaint and will make a final decision, which shall be documented in the minutes . 3 . The Client Rights Committee ' s decision will be dated and mailed to the complainant by the Client Rights Coordinator within 15 days from receipt of the complaint . C . Investigation/Referral In the event the resolution of a complaint requires investigation of a Category A or B provider 2 , the timelines and procedures outlined in 1 OA NCAC 27G . 0607 shall be followed . In the event the complaint is regarding a Category C or D provider, the Client Rights Coordinator may refer the complaint to the appropriate licensing body. II . Complaints regarding ADMINISTRATIVE ISSUES AND SERVICE QUALITY 1 . A complaint regarding administrative issues or service quality may be filed by a consumer, legally responsible person, staff or any other individual without a conflict of interest . 2 . The CSR will acknowledge receipt of the complaint the same or next business day following the date the complaint was received and will inform the complainant of the process and time lines for resolving the complaint . a Category A — facilities licensed pursuant to GS 122C , Article 2 , excluding hospitals . Includes 24 -hour residential facilities , day treatment and outpatient services . Category B — GS 122C , Article 2 , community-based providers not requiring State licensure . Category C — hospitals , state- operated facilities , nursing homes , adult care homes , family care homes , foster care homes or child care facilities Category D — individuals providing only outpatient or day services and are licensed or certified to practice in the State of North Carolina