OPC Board agenda 072605 - Laserfiche WebLink

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OPC Area Program Policy and Procedure Subject : No - Show Clinic Area Board Approved : Policy Manual : Service Revision Date : Policy: OPC outpatient programs will have the option of instituting a "no - show clinic" . Purpose : To maintain a fair, efficient and clinically sound process to address the needs of consumers who regularly fail to attend scheduled appointments . Procedures . • Failure to keep a scheduled appointment or give 24 -hour advance notice prior to canceling an appointment will be considered a no - show/late cancellation . No - shows and late cancellations will be addressed clinically following the guidelines outlined in OPC ' s No -Shows Protocol. • OPC outpatient programs may also establish a no - show clinic, which would allow individual providers to set aside a specified amount of time (typically, one hour) each week to see consumers who have a pattern of missing scheduled appointments or who need walk-in availability. • Consumers who have two consecutive no - shows or late cancellations or three no - shows or late cancellations in a three-month period may be temporarily restricted to rescheduling during a provider ' s no - show clinic hour . A consumer may be asked to attend two clinic sessions without a no - show or late cancellation in order to be placed back on the provider ' s regular schedule . Crisis services will continue to be available . • Consumers shall be informed of this procedure upon admission and shall be given adequate notice prior to being asked to schedule an appointment during a no - show clinic .