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A CRISIS FOCUS <br /> page 5 <br /> <br /> <br />About Crisis Focus, LLC <br /> <br />Crisis Focus, LLC is a niche consultancy firm focusing on crisis management and emergency management in the <br />health care, higher education and government settings. Based in Central North Carolina, Crisis Focus supports <br />clients throughout the United States and abroad in all phases of emergency and crisis management. Our <br />consultants bring a range of experience to bear in both the private and public sectors with incident specific <br />experience ranging from a focused local incident response to a complex Type 1 incident coordination. Crisis <br />Focus team members excel in tailoring specific solutions and products to meet their clients’ needs. <br />Creating an experience that exceeds a client’s expectation is the first goal of every Crisis Focus <br />endeavor. Every member of team has committed to placing the client first at all times. <br />We create this superior customer climate through a number of key initiatives. <br />x Create a relationship that a client can depend on during a time of crisis. <br />x Begin with a no cost, in depth assessment of the client’s need, delivering a clearly defined scope of <br />work document along with our pricing estimate. <br />x The Crisis Focus team will continuously work with the client to first define the conditions of <br />satisfaction for the project and routinely evaluate the progress towards completion. <br />x Tailor our services not only to deliver what was requested, but to meet the need and tone of the client <br />organization’s culture as it relates to organizational health and level of preparedness. <br />x Provide products and services that add value to the client’s organization. <br />x Provide the client with opportunities for continuous feedback and a post-completion review of <br />performance. <br /> <br />DocuSign Envelope ID: 4870BACA-87ED-4464-8D5A-5C271BB2DB6F