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MINUTES - Draft <br />ORANGE COUNTY BOARD OF HEALTH <br />October 23, 2019 <br />S:\Managers Working Files\BOH\Agenda & Abstracts\2019 Agenda & Abstracts/ October Page 2 <br /> <br />• Use of a racial equity tool can help to develop strategies and actions that reduce racial <br />inequities and improve success for all groups. <br />• The Racial Equity Tool is a simple set of questions: <br />o 1. What is the proposal and the desired results and outcomes? <br />o 2. What’s the data? What does the data tell us? <br />o 3. How have communities been engaged? Are there opportunities to expand <br />engagement? <br />o 4. What are your strategies for advancing racial equity? <br />o 5. What is your plan for implementation? <br />o 6. How will you ensure accountability, communicate, and evaluate results? <br />• Outreach methods to reach the community in Carrboro <br />o Having information in different languages <br />o Holding public engagement meetings <br />o Canvassing <br />• Town-wide initiatives for Carrboro for improving equity strategies <br />o Racial Equity Institute training opportunities <br />o Joined GARE <br />• Since 1990, there’s been a huge population growth amongst minorities except African- <br />Americans. <br />• Be proactive to these trends, to combat inequities before they happen. <br />• Weight some voices over others. Place more weight on growing populations that were <br />historically less represented in town decisions. <br />• Deepening community partnerships <br />o Using community organizations that already exist <br />o Town of Carrboro should offer community organizations resources/incentives for <br />them to participate <br />o Having signs where people can leave suggestions without having to directly interact <br />with officials <br /> <br />The BOH had questions that were addressed by Ms. DeMarco, Ms. LaRochelle and Ms. <br />Maereg. <br /> <br />B. Customer Satisfaction Survey <br /> <br />Environmental Health Services collected surveys from September 2018 to June 2019 which will <br />align with the fiscal year and other efforts to have a unified survey methodology for the <br />department as a whole. There were 98 surveys collected. Some of their results include: <br /> <br />• Food and Lodging Feedback – 85% of clients felt they were kept well informed and/or <br />had a chance to ask questions. <br />• Wastewater – 86% of clients reported an overall satisfaction with their services. <br /> <br />Victoria Hudson, Environmental Health Director, focused on the fair and poor responses. <br />Response time received poor rankings. Response time included the processing time from the <br />receipt of the application, initial evaluation, background check, field visits, evaluations & <br />investigations, etc. Ms. Hudson stated that the response time has been increasing. She also <br />mentioned that she’s focused on the missed opportunities for the front office staff to better serve <br />clients. The goal is to improve the experience of the Environmental Health Client by reducing