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DocuSign Envelope ID:3DBFFC92-llA7-4B8A-8BC4-809C2EC2D322 <br /> i <br /> Proposed Methodology <br /> PHASE i. Inforination Gathet•ing <br /> The initial process to evaluate the OCAS veterinary health care program will include the following <br /> components- <br /> Pre-site visit work-tip I <br /> a. Phone interviews <br /> b. SOP review <br /> c. Organizational background review <br /> Prior to coming onsite to meet with the veterinary team and other departments, Dr.Robertson will <br /> conduct phone interviews with key personnel,including the animal services director,any contract <br /> veterinarians,veterinary care manager,veterinary technician,and other stakeholders as requested.'these <br /> interviews will serve as background on the organization in preparation for the site visit. E <br /> Standard operating procedures(SOPs)that will be reviewed include the following: <br /> a. Basic health care of animals at intake,under hold,available for adoption/transfer,and long-term court <br /> holds <br /> b. Infectious disease control <br /> c. Rehabilitative practices <br /> d. Intake processeslpreventive care practices i <br /> The following additional information will he requested for review. <br /> e. Types of medical cases <br /> f. General length-of-stay information for medical versus non-medical animals <br /> g. general shelter statistics <br /> h. Organizational chart <br /> i. Job duties 1 descriptions!roles <br /> J. Any strategic planslmissionlvisionlbackground organizational information <br /> The purpose of this initial information gathering is to determine the optimal structure and roles for the <br /> veterinary health care services team.Depending on a particular organizations programs,mission,focus areas <br /> and flow,veterinary health care teams may be involved in day-to-day population management,pathway <br /> planning,population flow,and animal movement choices.Other organizations focus their medical tearns on <br /> specific priority areas and medical cases.The advantages and disadvantages for designing a particular <br /> structure for OCAS will be determined upon review of programs,processes,and discussions with the animal i <br /> services director. <br /> 4 <br /> i <br /> 1 <br />