2020-011-E IT - Xentegra DUO authentication implementation

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14 PAYMENT TERMS & CONDITIONS Payment terms are net 30 days from invoice date unless custom net terms are provided by XenTegra in this Statement of Work. Client agrees to pay on time unless prior arrangement has been made in writing with XenTegra. XenTegra may suspend future obligations until payment has been made on prior invoices. Overdue accounts are subject to interest and service charges of 1.5% per month plus collection fees. All charges and fees to be paid by Client are exclusive of any applicable sales, use, excise or services taxes (“Taxes”) that may be assessed on the provision of the services or selling goods. All discrepancies regarding pricing shown on invoices shall be brought to XenTegra’s attention within 15 days of invoice date. Invoice amount shown shall be accepted and paid in full by Client if not disputed within 15 days. Discrepancies arising after 15 days of invoice date shall not affect past invoices. All payments which are returned or dishonored will be subject to a $40 fee. In the event that the Client terminates its relationship with XenTegra for any or no reason prior to the agreed upon term set forth in the Quote, the Client shall promptly pay to XenTegra an amount equal to (a) any unpaid fees attributable to the period up to and including the date of termination, and (b) the aggregate of the fees that would have been payable from the date of termination until the date that XenTegra was no longer obligated to perform the services or provide the goods were it not for such termination. The amount due to XenTegra shall be paid by the Client within ten (10) days after the date of termination. The client agrees to reimburse XenTegra for any expenses XenTegra may incur, including reasonable attorneys’ fees, associated with collecting amounts owed hereunder. XenTegra may refuse to provide services or goods to the client due to delinquent payment or any other reason. EXPENSES It is expected that services to be performed remotely for this engagement, however, should travel be required it will be confirmed via change order prior to scheduling. Travel expenses will be submitted to the client for reimbursement (including copies of receipts) using standard IRS guidelines for expenses. XenTegra will endeavor to select reasonably priced airlines, hotels, meals, and other expenses. It is expected that Orange County Government will provide travel expenses during the project for those XenTegra team members traveling out of their domiciled area, between sites or over long sequences. These expenses include the following: x Airfare necessary to location(s) x Meals x Parking, ground transportation, tolls, and Lodging SERVICES PROVIDED AFTER-HOURS XenTegra does not anticipate the need for professional services to be provided outside of normal business hours defined in this Statement of Work. If during the project, it is determined that after-hours work is required to complete the deliverables, XenTegra will charge one and a half times (1.5x) the normal rate for any after-hours work. DocuSign Envelope ID: D75DC1A2-5BE1-4C99-A19E-1D924AA1CD85