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<br /> <br />3.0 CUSTOMER RESPONSIBILITIES/ASSUMPTIONS <br />GENERAL RESPONSIBILITIES <br />During this project, XenTegra will require the support of OG’s staff and computing resources. If the required OG <br />resources cannot be made available, the scope of the Services and estimated schedule may be affected. OG agrees <br />to provide the following: <br />x OG will grant the appropriate credentials for the consultant to implement the solution <br />x OG will grant remote access to the consulting resource <br />x OG will supply the network resources need to complete the project <br />x OG will provide additional IP addresses and DNS names if requested <br />x OG will assist as necessary with project tasks <br />x OG will provide all software and operating system licensing to meet the project needs <br />x OG will perform any backup system and system changes when appropriate Downtime of production <br />systems will be avoided when possible but may be required <br />PROJECT SPECIFIC CUSTOMER RESPONSIBILITIES <br />x OG will have all supporting systems and infrastructure in place and ready for this project <br />x OG will be responsible for all network changes needed that are associated with this project <br />x A single point of contact will be provided who is familiar with the environment and requirements to work <br />with the XenTegra resource throughout the project acting as a liaison between XenTegra and OG <br />x OG is responsible for the physical setup of any hardware required for the solution unless otherwise <br />specified in this Statement of Work <br />x Calls and meetings will be scheduled at a mutually agreeable time between XenTegra and OG <br />GENERAL ASSUMPTIONS <br />This Statement of Work and associated services are based upon the following assumptions: <br />x Upon the conclusion of this engagement, it will be expected that OG will use vendor technical support or <br />purchase optional XenTegra Success Desk Support to resolve any ongoing technical issues <br />x Project estimates assume that once the project has started it will continue without interruption (excluding <br />Holidays) unless agreed upon by both XenTegra and OG <br />x All Services will be provided during Normal business hours unless otherwise stated in this Statement of <br />Work or arranged during the Project Kick-Off Call. Normal business hours are Monday-Friday, 9:00am- <br />5pm local time. <br />x If the project is not executed within sixty (60) days of the Statement of Work being signed there is no <br />guarantee that the required resources will be available to complete the project work. <br />x If the project is not completed within sixty (60) days of the execution of the Statement of Work, (1) both <br />parties agree to make commercially reasonable efforts to allocate the resources necessary to complete <br />the project in accordance with a mutually agreed revised schedule or (2) OG may terminate the SOW and <br />pay those fees due to XenTegra up to the date of termination <br />x XenTegra resources will have access to the keyboard to perform the work <br />DocuSign Envelope ID: D75DC1A2-5BE1-4C99-A19E-1D924AA1CD85