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<br /> 9 <br />READINESS PHASE <br />XenTegra will provide support for OG’s IT staff to test the solution to verify solution functionality before rollout to <br />end users. This phase includes the following tasks: <br />x Instruct pilot users on how to access environment for testing and validating solution functionality <br />x Conduct interviews with pilot users and document responses <br />x Document pilot testing results <br />x Rollout any additional servers in accordance with the installation policies and procedures defined and <br />documented in the previous phases <br />ROLLOUT PHASE <br />During this phase, the solution will be rolled out to the pilot end users and XenTegra will provide support to assist <br />with changes to the implementation as identified during the Rollout Phase. This phase includes the following <br />tasks: <br />x Assist OG with any issues associated with rolling out the final pilot users associated with the project <br />x Create as-built documentation delivered as a PDF document that details the configuration of the solution <br /> <br /> <br />TASKS OUT OF SCOPE <br />The following tasks are considered to be out of scope for this project: <br />x Network changes (Router, Switch) <br />x Server infrastructure moves, adds, changes <br />x Troubleshooting configurations for systems that are assumed to be in place and functioning prior to the <br />start of the project. These systems include but are not limited to, Active Directory, Group Policy, DNS, <br />DHCP, Authentication solutions, server, network, and storage infrastructure. <br />x Troubleshooting of user workstations or configurations outside of what is required for solution testing <br />x Installation of applications beyond those identified in this Statement of Work <br />x Backup of Customer systems, data, or configurations prior to upgrade or installation <br />x Configuration or troubleshooting of an existing environment <br />x Creation or execution of any test plans, formal or informal <br />x Providing formal system training <br />x Any task that is not explicitly defined in this Statement of Work <br /> <br />DocuSign Envelope ID: D75DC1A2-5BE1-4C99-A19E-1D924AA1CD85