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<br /> 3 <br />TABLE OF CONTENTS <br />PROJECT OVERVIEW ...........................................................................................................................4 <br />PROJECT COORDINATION ................................................................................................................................ 6 <br />CLIENT PROJECT SPONSORS ............................................................................................................................. 6 <br />XENTEGRA PROJECT TEAM .............................................................................................................................. 6 <br />PROJECT TARGET USER GROUPS ....................................................................................................................... 6 <br />2.0 SCOPE ..........................................................................................................................................7 <br />SERVICES ...................................................................................................................................................... 7 <br />Discovery Phase ..................................................................................................................................... 7 <br />Design Phase .......................................................................................................................................... 7 <br />Implementation Phase ........................................................................................................................... 8 <br />Readiness Phase..................................................................................................................................... 9 <br />Rollout Phase ......................................................................................................................................... 9 <br />TASKS OUT OF SCOPE ...................................................................................................................................... 9 <br />PLACE OF PERFORMANCE .............................................................................................................................. 10 <br />PREREQUISITES ............................................................................................................................................ 10 <br />3.0 CUSTOMER RESPONSIBILITIES/ASSUMPTIONS ............................................................................ 11 <br />GENERAL RESPONSIBILITIES ........................................................................................................................... 11 <br />PROJECT SPECIFIC CUSTOMER RESPONSIBILITIES................................................................................................ 11 <br />GENERAL ASSUMPTIONS ............................................................................................................................... 11 <br />4.0 PERIOD OF PERFORMANCE ......................................................................................................... 12 <br />ESTIMATED TIMELINE ................................................................................................................................... 12 <br />CANCELLATIONS ........................................................................................................................................... 12 <br />CHANGE MANAGEMENT PROCESS .................................................................................................................. 12 <br />5.0 PRICING AND PAYMENT TERMS .................................................................................................. 13 <br />PROFESSIONAL SERVICES ............................................................................................................................... 13 <br />PAYMENT TERMS & CONDITIONS ................................................................................................................... 14 <br />EXPENSES ................................................................................................................................................... 14 <br />SERVICES PROVIDED AFTER-HOURS .................................................................................................................. 14 <br />SOW COMPLETION CRITERIA ......................................................................................................................... 15 <br />WARRANTY & LIMITATIONS ........................................................................................................................... 15 <br />6.0 SOW ACCEPTANCE ...................................................................................................................... 16 <br /> <br />DocuSign Envelope ID: D75DC1A2-5BE1-4C99-A19E-1D924AA1CD85