2020-010-E IT - Meridian IT Gateway pre-staging

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Statement of Work Orange County NC_MIT SOW_G430 Install- SRV132722_20191217a Orange County, North Carolina Project #: SRV132722 Nine Parkway North, Suite 500 www.meridianitinc.com SOW-FF w/PM Rev 7.2019 v4 Deerfield, IL 60015-2544 (847) 964-2664 Page 2 of 4 Close Phase Once all deliverables have been provided, Meridian will present a Project Completion Form to confirm that all services and deliverables as described in this SOW have been successfully completed. Client Responsibilities The success of this project is dependent upon a partnership with Client. Failure to fulfill these responsibilities may impact Meridian’s ability to successfully complete this project. The following activities are the responsibility of Client: x The proper performance and configuration of all existing Client equipment, software and circuits not explicitly part of this engagement are the responsibility of Client. x Client shall designate a primary technical contact for all project related communications, preparation, and internal coordination activities. These activities may include: o Provide PO # or any special invoicing instructions needed for this project. o Pre-installation worksheets, if applicable, are completed and returned by date agreed upon during pre-kickoff communications. o Provide requirements as outlined within this SOW. o Provide access or escort (if needed) thru facilities, including building and elevator access at no additional cost to Meridian. o Provide appropriate credentials for access to all required equipment; or project contact will be available at all times for equipment access. o Participate in project kick off call and any subsequent status meetings. o Identify and coordinate additional Client resources required for the project. o Client is responsible for confirming that all environmental and physical considerations have been addressed (rack space, HVAC, access, cables, connectivity, etc.). x If additional security clearance and/or any testing is required of Meridian staff, Client will provide a detailed list of requirements needed prior to scheduling engagement. Any fees associated with such test will be the responsibility of Client. Assumptions & Limitations Meridian makes certain assumptions regarding environments, facilities and responsibilities when creating a SOW. Please carefully review the following list of assumptions and limitations that apply to the work detailed in this document. Failure to satisfy any assumption may negatively impact the proposed project schedule and result in increased costs: x Additional work locations will be determined upon acceptance. x Any services activities performed at Client’s request that are outside those explicitly stated in the SOW will be documented in a Change Order and invoiced separately. x Troubleshooting assistance for equipment identified in this statement of work not covered by a valid vendor support contract is subject to limitations imposed by inaccessibility of vendor support resources. x The costs detailed in this SOW are, in part, based upon the number of maintenance windows and/or site visits. An increase in the number of “visits” or maintenance windows may negatively impact the proposed project schedule and result in increased costs. x Meridian’s professional services are limited in scope to those detailed in this SOW and are applicable only to the equipment detailed within this document, and the project’s Bill of Materials (if applicable). In the event Client, site or equipment is not ready during the scheduled installation time and a return trip is necessary, or work is canceled with less than 24 hours’ notice, a $250 cancellation fee will be incurred. DocuSign Envelope ID: 6B7CDA16-771F-49DE-91A4-8104B0942037