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Q121019 Orange County Replace Court House Cameras with Exterior Digital Units ProNet Systems, Inc.2 <br />Warranty <br />All products are covered for one year, parts and labor, from date of hand over. An extended maintenance <br />program is available. This includes parts and labor on all products for the second year after date of hand over. <br />Service Rates <br />Out of warranty call out is charged at $95.00 per hour and $120.00 per hour out of hours (regular business <br />hours are 8.00 am to 5.00 pm, Monday to Friday). Response time is same day if service call is requested <br />before 10.00 am or if the system is down due to failure. <br />All product is covered for one year, parts and labor, from date of hand over. A Service Contract for an <br />extended maintenance program is offered if required. This includes parts and labor on all products for the <br />second year after date of hand over. <br />Service Contract <br />A maintenance program is offered below. <br />Full Maintenance 2 <br />nd year $ 113.60 - per year <br />Terms of Payment <br />Unless otherwise arranged, 50% of payment is due upon receipt of the order, and 50% of payment is due <br />upon project completion. Interest will be charged at a rate of 1.5% per month on accounts 10 days past due <br />and a 2% discount is offered for payment within 10 days of receipt of invoice. <br />Validity <br />These rates are valid for a period of thirty days from today’s date. <br />We trust that in submitting this proposal we have addressed all your requirements. Should you require further <br />clarification or additional information, please do not hesitate to contact us. <br />Sincerely, <br />Alan Jelley <br />ProNet Systems, Inc. <br />Accepted: <br />Signed ………………………………………………. For and On Behalf of Orange County <br />…………………………………………………..………………………… Print Name & Title <br />Date…………………………………………………. <br />DocuSign Envelope ID: 9239A484-12EF-4A28-9B08-9198ACF1BC16