2019-835 Animal Svc - Town of Chapel Hill Animal control protection services agreement

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EXHIBIT A : GUIDELINES FOR EMERGENCY AFTER HOUR CALLS TO THE CONTRACT BETWEEN THE TOWN AND ORANGE COUNTY FOR THE PROVISION OF ANIMAL CONTROL SERVICES Regular service involves an Animal Control Officer (ACO ) being stationed at the Animal Services Center Monday through Friday between 8 : 00 a . m . and 5000 p . m . This ACO has principal responsibility for enforcing the Town ' s animal control ordinance within the Town limits and responding to calls about stray animals and other such requests for animal services . Orange County Animal Control Officers will provide emergency services outside of regular business hours (from 5 : 00 p . m . to 8 : 00 a . m . ) , Monday through Friday , and 24 -hours on Saturday , Sunday and holidays . These services include rabies exposures , dangerous animals , exigent animal cruelty and animals in immediate need of assistance . The Town will perform "triage " of after-hours service requests in accordance with guidelines jointly developed by Animal Services and the Chapel Hill Police Department . PROCEDURES FOR ORANGE COUNTY AND TOWN RESPONSE TO EMERGENCY AFTER-HOURS ANIMAL CALLS I . Injured Deer — A CHPD officer will respond to locate and euthanize . If the deer is a slightly injured fawn, the CHPD officer may consult with a rehabber such as CLAW ' s Inc . to make arrangements for its removal . The on- call ACO will assist with this coordination as needed . 2 . Owned Injured Animals — A CHPD officer will respond or otherwise instruct the owner to take the animal to their veterinarian or the after-hours emergency veterinary clinic to be cared for or euthanized . 3 . Neglect/Cruelty Situations — A CHPD Officer will respond and make an assessment . If the situation is severe , they will contact the on- call ACO for assistance . If it is not severe , they shall document in an incident report . The report will be sent to the Animal Services Center the next business day for investigation . 4 . Strays — A CHPD Officer will respond or otherwise instruct the caller to take the animal to the Animal Services Center and leave in the Drop Box . 5 . Aggressive Dogs — A CHPD Officer will respond to assess and confirm the presence of the reported animal . If the owner cannot be located to secure the dog , the on- call ACO shall be contacted to assist in capturing the dog . 6 . The on- call ACO will respond to any call ( s ) related to : Rabies Exposures ; Bites to Humans ; Injured Strays . 7 . The on- call ACO will not respond to the following calls : nuisance wildlife ; and injured or orphaned wildlife . Unless there is an immediate issue of public safety , the on- call ACO will not respond to calls about snakes . If these calls make their way through Communications , members of the public are to be referred to the Animal Services webpage or asked to call Animal Services during regular business hours for appropriate referral .