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Revised 12/18 <br />3 <br />x Review security training list for the department <br />x Schedule replacement computer installation <br />x Perform new hire IT set-up (IT Request Form) <br />x Perform termination IT paperwork (IT Request form) <br />x Perform department specific installations (hardware and software) <br />x Monitor departmental Active Directory and group spreadsheet <br />x Facilitate completion of IT Project Requests <br /> <br />Knowledge, Skills, and Abilities <br />x Knowledge of computer information systems technology <br />x Knowledge of PC’s, Windows operating system, Microsoft Office Suite <br />x Ability to provide computer, equipment, and software inventory maintenance <br />x Ability to engage a wide variety of County staff with varied technical backgrounds <br />x Ability to work as part of a team to respond to help desk tickets and assist department <br />staff <br />x Ability to multi-task <br />x Ability to maintain strict confidentiality of all data and information in the course of <br />performing duties <br />x Ability to learn new technology and software applications <br />x Skilled in written and oral communication <br />x Skilled in providing technical assistance <br />x Skilled in balancing multiple tasks and competing deadlines <br /> <br />Minimum Qualifications <br />x High School or GED with 2 years of relevant experience required, college degree in <br />technology or general information systems is preferred. IT-related certifications are <br />considered a plus. <br /> <br />4. Duration of Services <br /> <br />a. Term. The term of this Agreement shall be from November 25, 2019 to June 30, 2020. <br />Services will start approximately November 25, 2019. It is not to exceed contract work <br />beyond June 30, 2020. <br /> <br />b. Scheduling of Services. <br />i) The Provider shall schedule and perform its activities in a timely manner. <br /> <br />ii) Should the County determine that the Provider is behind schedule, it may require <br />the Provider to expedite and accelerate its efforts, including providing additional <br />resources and working overtime, as necessary, to perform its services in <br />accordance with the approved project schedule at no additional cost to the <br />County. <br /> <br />DocuSign Envelope ID: 1EA507B2-2FD4-49E1-886A-5671C8F89E61