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<br /> <br />Page 6 of 8 <br />3.0 CUSTOMER RESPONSIBILITIES/ASSUMPTIONS <br />3.1 GENERAL RESPONSIBILITIES <br />During this Scheduled Engagement Contract, XenTegra will require the support of OGC’s staff and computing <br />resources. OGC agrees to provide the following: <br />x OGC will grant the appropriate credentials for the consultant <br />x OGC will grant remote access to the consulting resource to all systems necessary to complete the <br />assigned objectives <br />x OGC will supply the network resources needed to complete the assigned objectives <br />x OGC will provide IP addresses and DNS names if requested <br />x OGC will provide all software and operating system licensing to meet the engagement needs <br />x OGC will perform any backup system and system changes when appropriate with the proper change <br />control <br />3.2 SEC SPECIFIC CUSTOMER RESPONSIBILITIES <br />x OGC will provide a single point of contact who is familiar with the environment and requirements to work <br />with the XenTegra resource throughout the Scheduled Engagement Contract acting as a liaison between <br />XenTegra and OGC <br />x OGC will be prepared with a list of objectives for each scheduled session and will be available to <br />participate in the work with the assigned XenTegra consultant when necessary <br />x OGC will designate named contacts (including the primary contact) which will be allowed to request <br />services and support from the assigned XenTegra consultant <br />x OGC may be asked to perform problem determination activities as suggested by the assigned XenTegra <br />consultant. These activities include, but are not limited to, network traces, capturing error messages, and <br />collecting configuration information. <br />x OGC may be asked to perform problem resolution activities including, but are not limited to, changing <br />configurations, installing new versions of software, installing new software components, or modifying <br />resources. <br />x OGC is responsible for implementing procedures necessary to safeguard the integrity and security of <br />software and data from unauthorized access and to reconstruct lost or altered files resulting from <br />catastrophic failures. <br />3.3 GENERAL ASSUMPTIONS <br />This Scheduled Engagement Contract and associated services are based upon the following assumptions: <br />x Upon conclusion of this engagement it will be expected that OGC will use Citrix Technical Support to <br />resolve any ongoing technical issues <br />x All Services will be provided during Normal business hours unless otherwise stated in this Statement of <br />Work. Normal business hours are Monday-Friday, 9:00am-5pm local time <br />x Calls and meetings will be scheduled at a mutually agreeable time between XenTegra and OGC <br />x XenTegra resources will have access to the keyboard to perform the work <br /> <br />DocuSign Envelope ID: 4513128A-161B-4974-8BA0-1849A799EBA6DocuSign Envelope ID: 5685DE0F-7C00-484C-9731-394CB721E960