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“Fees” means the Service Fee. <br /> “Licensed Facility” means Customer’s physical location(s) identified on Exhibit B. <br />“OnDemand Equipment” means the approved Apple iOS tablets, which are purchased, owned, maintained, and <br />operated by the Customer, Customer’s employees, or Customer’s OnDemand Equipment provider, required to operate <br />the Service. The approved OnDemand tablets are: Apple iPad Mini 4 Wi-Fi + Cellular, Apple iPad Mini 3 Wi-Fi + <br />Cellular, or Apple iPad Mini 2 Wi-Fi + Cellular. <br /> “Project Manager” means an employee of Customer, designated to be responsible for and aware of Customer’s (and <br />if applicable, any third party brought in by Customer’s) business and systems information and needs. Project Manager <br />will be the lead point of contact for all matters involving Customer and TransLoc. <br />“Service Data” means any data, information, content, documents, or electronic files provided to or collected by <br />TransLoc from either Customer or its Users during the course of their use of any component of the Service. <br />“Term” means the Initial Term plus any Renewal. <br />“Users” means the actual and prospective passengers on Customer’s transit system. <br /> <br />LICENSED SERVICES <br />1. Licensed Service: <br />a) TransLoc OnDemand (*) – demand response system <br />i) Website – allows riders to schedule a ride by using a web browser. <br />ii) Mobile – allows riders to schedule a ride by using web-enabled mobile devices. <br />iii) Apps – allows riders to schedule a ride by using the TransLoc iPhone or Android app. <br />iv) OnDemand Manager – tool to manage TransLoc OnDemand, monitor fleet performance, and view <br />reports. <br />v) Operator Interface – allows vehicle operators to book rides on behalf of riders, cancel rides after no- <br />shows, and see turn-by-turn directions. <br />vi) Customer Help Center – self-serve knowledge center providing quick answers, training videos, <br />manuals, marketing material and FAQs. <br /> <br />b) The Microtransit Simulator <br />i) The Simulator - outputs and presentation provide key indicators and a roadmap on how to deploy <br />microtransit successfully in a designated service zone, as well as insights into what service <br />improvements could be made <br />2. Description of Service: <br />The goal of a microtransit pilot is to deploy smaller dynamic vehicles within a designated zone where riders can <br />request trips. Unlike a full-scale system, a pilot is often live for approximately six - twelve months and provides <br />proof of concept for microtransit in a few zones before deciding on expansion. This allows your agency to serve <br />riders with better coverage and frequency while providing the data and demand you need to gain funding for more <br />long-term solution. <br /> <br />Your microtransit pilot implementation and progress are critical steps for deploying a full-scale microtransit system. <br />The pilot implementation period is broken out into three phases. Phase One - System Understanding & Planning, <br />Phase Two - System Design & Simulation , Phase Three - Finalization of Pilot & Service Launch <br /> <br />DocuSign Envelope ID: E55CF50C-69B1-4410-A567-CCBB272D4F25