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MINUTES <br />ORANGE COUNTY BOARD OF SOCIAL SERVICES <br />September 17, 2012 <br />1 <br /> <br />THE ORANGE COUNTY BOARD OF SOCIAL SERVICES MET ON MONDAY: September 17, 2012 at the <br />Hillsborough Commons, Hillsborough, North Carolina. <br /> <br />BOARD OF SOCIAL SERVICES MEMBERS PRESENT: Pat Garavaglia, Chair; and Valerie Foushee. <br /> <br />GUEST: None. <br /> <br />BOARD OF SOCIAL SERVICES MEMBER ABSENT: Arthrell Sanders; Claire Millar; and Albert Williams. <br />. <br /> <br />STAFF PRESENT: Nancy Coston, Director; Denise Shaffer, Assistant Director; and Joyce Lee, Business <br />Officer. <br /> <br />I. Call to Order and Introductions <br /> <br />DSS Chair, Pat Garavaglia, called the meeting to order at 4:15 P.M. <br /> <br />II. Board Comments <br /> <br />None. <br /> <br />III. Public Comments <br /> <br />None. <br /> <br />IV. Agenda Changes <br /> <br />None. <br /> <br />V. Action Items <br /> <br />As there was not a quorum, the minutes will be approved at the next Board meeting. <br /> <br />VI. Items for Discussion and/or Decision <br /> <br />1. Personnel Update <br /> <br />Nancy Coston reported the agency currently has 18 vacancies. For the first time in many years the <br />agency is experiencing turnover in income maintenance positions. There are four vacancies in <br />Work First and Child Welfare also has several vacancies. Remaining staff are feeling the <br />repercussions. Overtime pay has been authorized in some areas to help address staffing issues. <br />The agency is also trying to be creative in reassigning work wherever possible. <br /> <br /> <br />2. NC FAST Rollout Schedule <br /> <br />Training for NC FAST began this week. Each group of staff will have 2 ½ days of training. <br />Following training staff are to take new applications in the NC FAST system. Staff will continue to <br />do old applications in the existing system for now. During the transition the agency expects there <br />will be delays in taking applications as staff become familiar with the new system. This may result <br />in staff feeling overwhelmed and clients getting frustrated while waiting to be seen.