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DocuSign Envelope ID:5FA4B1AC-B897-4C32-A1E4-4B4A8885A341 <br /> rROWER Crow'derGta It' <br /> GULFRFP for Disaster DebrisClearance and Removal Services <br /> Orange County, NC <br /> Quality Control <br /> The purpose of a quality control plan is to provide guidance and consistent attention to workplace policies and <br /> procedures in order to facilitate efficient, effective and safe debris removal and reduction. CrowderGulf's success in <br /> managing quality is achieved by our commitment and attention to the people, processes, and procedures <br /> involved in our projects. This starts with identifying and communicating the following Fundamental Values to <br /> Quality Control Success; <br /> • Assurance of open and honest communication with clients at all <br /> levels in order to foster a clear and mutual understanding of <br /> expectations and promote mutual respect. <br /> • Commitment to high quality standards-"Lead by Example". - <br /> • Dedication to staff training and education at all levels to ensure <br /> correct and safe performance of their tasks. ' <br /> • Implementing"Clean As You Go"policy for every task <br /> "Clean As You Go" <br /> This concept is the centerpiece of our Quality Control Plan."Clean As You Go"is a simple concept that is defined as <br /> doing the best job possible the first time to reduce the necessity for redoing any work. This policy does not preclude <br /> contracted multiple passes.It simply implles that all the debris will be removed on every pass,regardless of the number <br /> of passes required by the County. This philosophy is especially important for debris work during emergencles or major <br /> disasters where restoration of critical public functions is the highest priority. <br /> CrowderGulf was the debris contractor that first coined the term "CLEANAS YOU GO",over 14 years ago. Recently, <br /> the term has been used by other contractors and by municipalities in their RFPs. All CrowderGulf employees, <br /> subcontractors and consultants are expected to abide by this policy. <br /> Inspections <br /> COHTRACTORS QVT,ITY DIMTROL R[P OFAT(QLlt) <br /> To assure the quality and timeliness of work, CrowderGulf will bW4Y LOG GF CUHSTRUCUO )EP)1 PMA09A4 T5i <br /> use a hierarchy of assigned inspection responsibilities based on <br /> the nationally recognized Incident Command System (1CS). _`"°�b"'E.--du&T,"K -%9-r_ <br /> This arrangement limits the respective spans of control to <br /> appropriate levels and has proven to facilitate optimumW <br /> . ..,.a < <br /> performance, <br /> Secu rity �� <br /> CrowderGulf will restrict general access to its DMS operations <br /> to essential company and County personnel for both security M >� .ro•, �w° <br /> and safety.Managers and supervisors will be granted access to $` " <br /> a site(s) based upon their duties, responsibilities and spans of <br /> control. Operating personnel will be granted access to sites ' " <br /> relevant to their respective tasks. <br /> leRF�N�'�yaiwa`e� ,enl�.•. 0 <br /> Maintenance <br /> CrowderGulf follows manufacturer's maintenance <br /> recommendations on all of its equipment. CrowderGulf <br /> systematically performs "routine maintenance" appropriate to each item of equipment. This maintenance is reported <br /> on an equipment log that is retained for the life or ownership of the equipment. CrowderGuIfs maintenance system <br /> uses its employee or contracted full-time mechanics and/or oilers for daily and routine maintenance. Heavy <br /> maintenance and/or major repairs of company-owned equipment are performed by heavy equipment maintenance <br /> firms under contract with CrowderGulf. <br /> i <br /> 125 <br /> r <br />