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DocuSign Envelope ID:5FA4B1AC-B897-4C32-A1E4-4B4A8885A341 i <br /> ERD WOER <br /> LILULF RFP for Disaster DebrisClearance and Removal Services I <br /> Orange County, NC <br /> Number of Passes <br /> CrowderGulf will make as many passes as the County may direct in order to successfully complete the debris removal <br /> process. Normal Iy, a few days may need to elapse between each pass so that the citizens have time to get their debris <br /> to the ROW. <br /> Daily Coordinated Issue Management Meetings <br /> Dally meetings will be held between the Field Project Manager, Field Supervisors, the Subcontractor Crew Foremen <br /> and representatives of Orange County to discuss progress, needed adjustments and other issues. Decisions to <br /> increase/decrease manpower and/or equipment or change work areas will be made with approval of the County. <br /> Accurate Record Keeping <br /> CrowderGulf utilizes a number of systems to assure accurate truck certification and debris hauling information. <br /> Production reports,shift inspection checklists,safety meeting reports,quality controls,daily crew and equipment usage <br /> reports are some of the Quality Control measures used to provide accuracy in the documentation process. <br /> Using the most appropriate technology provides the necessary information to make decisions during the recovery <br /> operation. It also improves our ability to provide all documentation needed for maximum reimbursement from FEMA <br /> and other agencies. Details of our documentation procedures are fully described in the Documentation and <br /> Reimbursement section of this proposal. <br /> Documenting and Resolving Damages <br /> [HFRASTRi1CTURE OA FAA 6E REPaRF <br /> During the debris removal process there will always be <br /> REFRY <br /> some minor damage situations that occur regardless of --- - sOLlGrarl°I <br /> Paouor rlo_ <br /> the care taken during the work. CrowderGulf will respond -ss-N •1 — —� —. <br /> COHTRAGIFOR IOCATi OfP <br /> quickly to all damage claims by the County or its citizens Crowderaull <br /> and will work diligently to resolve such claims to the OAT@d r,s1E°r <br /> ❑allece: <br /> satisfaction of all involved. We are well aware of the 09SCAIPTI0II OF <br /> trauma and disruption to normal lifestyles that result from OALJAGE <br /> a natural disaster. Our personnel are thoroughly <br /> indoctrinated regarding our policy to always be caring, <br /> courteous, polite, and responsive to the needs of the <br /> citizens of the community. <br /> Citizens will be provided an avenue to report damages. COILPAIIY AIIO-OR PER{°>i REd PC II S 14L E FOA VA FAAGE <br /> One option will be a citizens` hot line. The County, the Op M E G E NV E STIGATOR r PO W 10:/ <br /> monitoring company or CrowderGulf may provide the hot Ator RE SO W TION <br /> line, Regardless of the method chosen to provide the <br /> information, CrowderGulf is committed to resolving the <br /> damage complaint as quickly as possible to the <br /> satisfaction of the County and its citizens. <br /> We will employ a Claims Resolution Person (CRP) to <br /> handle all property damages that may occur during the <br /> recovery process, If possible, a local resident with <br /> excellent communication and negotiating skills will be employed to fill this position. This person will be tasked with <br /> responding to and amicably resolving all incidents that may occur. <br /> 105 <br />