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DocuSign Envelope ID:6338AE81-17F0-4D04-AB27-3AE6E5638587 <br /> Trademasters Set-vices, Incorporated invoice <br /> 919-382-3332(fax) <br /> 5012 Neal Road Date Invoice# <br /> Dui-ham,NC 27705 10/11/2019 11065 <br /> Bill To Ship To <br /> Orange County 137 West Margaret Lane <br /> Asset Management Services Hillsborough,NC 27278 <br /> ATTN.Allison Cooper <br /> 131 W.Margaret Ln. <br /> Hillsborough,NC 27278 <br /> f <br /> P.O. No. Terms Job# Project <br /> Due on receipt 190355-LIB-C Library elevator room no a/c <br /> Description Qty Rate Amount <br /> 9-20-19 Eddie called in stating that the elevator room mini split <br /> would not come on.When I arrived,I found the unit to he <br /> responding to die remote.It was beeping but would not come on and <br /> had no error codes.I then began checking all Rises on the indor <br /> and outdoor hoard to ensure no issues.All voltages were reading <br /> correctly.I then checked the communication wire signal and found <br /> it to be good.I then tried to run the unit manually,but it would not <br /> start up.I then tried to contact customer support but ail agents were <br /> out of the office for training.I informed Eddie that l felt like the <br /> indoor board had an issue,but wanted to talk with tech support to <br /> ensure that was dre problem,I then informed him we would try to be <br /> back first of next week, <br /> 9-23-19 Arrived today to continue trouble shooting the unit.We <br /> talked with tech support and walked through troubleshooting the <br /> boards on the indoor and outdoor unit.We found that the board oa <br /> the outdoor unit was not communicating with the indonr board and <br /> needed to be replaced,I informed the customer of the issue and they <br /> stated to get die board ordered and make the repair. <br /> If you have any questions,please e-mail Accoitnts—Receivable@trademastcrsnc.com or call <br /> 919-382-3330. Subtotal <br /> Any unpaid invoices more than 30 days past due will be subject to a charge of 1.5%per <br /> month which is an 18%annual rate. Sales Tax (0.0%) <br /> A 4%credit card transaction processing fee will be applied to invoices paid by AMEX,MC, <br /> or VISA. Total <br /> Thank you for your business! <br /> Payments/Credits <br /> Balance Due <br /> Page 1 <br />