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Orange County Government <br />Exchange 2016 Upgrade <br />Project # OP132913 / r1.0 <br /> <br />www.NWNIT.com Page 2 of 19 <br /> <br />Table of Contents <br />NWN CORPORATION SUMMARY .................................................................................................................. 3 <br />WHY CHOOSE NWN ..................................................................................................................................................... 4 <br />STATEMENT OF WORK (SOW) ....................................................................................................................... 6 <br />SCOPE INTRODUCTION ................................................................................................................................................... 6 <br />PROJECT MANAGEMENT METHODOLOGY ......................................................................................................................... 6 <br />1 - INITIATE PHASE ........................................................................................................................................................ 6 <br />2 – DESIGN & PLANNING PHASE ..................................................................................................................................... 7 <br />3 – PREPARE PHASE ...................................................................................................................................................... 8 <br />4 - EXECUTE PHASE ....................................................................................................................................................... 8 <br />5 - TRANSITION PHASE ................................................................................................................................................... 9 <br />OUT OF SCOPE ............................................................................................................................................................. 9 <br />ASSUMPTIONS AND REQUIREMENTS .......................................................................................................... 10 <br />GENERAL ASSUMPTIONS .............................................................................................................................................. 10 <br />DATA CENTER ASSUMPTIONS ........................................................................................................................................ 11 <br />PROJECT SERVICES FINANCIALS .................................................................................................................. 13 <br />BILLING TERMS ........................................................................................................................................................... 13 <br />ATTACHMENT 1. PROJECT DELIVERY METHODOLOGY ................................................................................. 14 <br />ATTACHMENT 2. PROJECT CHANGE REQUEST (PCR) .................................................................................... 16 <br />ATTACHMENT 3. MILESTONE/ACCEPTANCE (MA) FORM ............................................................................. 17 <br />ATTACHMENT 4. CUSTOMER SATISFACTION SURVEY .................................................................................. 1 8 <br />ATTACHMENT 5. NWN PUBLICITY RELEASE FORM ....................................................................................... 19 <br /> <br />Statement of Confidentiality <br />The contents of this document have been developed by NWN Corporation (NWN). NWN considers the contents <br />of this document to be proprietary and business confidential information. This information is to be used only in <br />the performance of its intended use. This document may not be released to another vendor, business partner or <br />contractor without prior written consent from NWN. Additionally, no portion of this document may be <br />communicated, reproduced, copied or distributed without the prior consent of both the Customer and NWN. <br />DocuSign Envelope ID: FF254AC2-A2B9-499C-9291-7BB8C3594EB7