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Orange County Government <br />Exchange 2016 Upgrade <br />Project # OP132913 / r1.0 <br /> <br />www.NWNIT.com Page 18 of 19 <br />Attachment 4. Customer Satisfaction Survey <br />Customer: Survey Date: <br />Project Name & Code: ⃝ Survey completed in person <br /> <br />⃝ Survey completed via email Project Start Date: <br />Project End Date: <br />NWN is dedicated to providing its Customers with the highest quality of service. To help us in this effort, please <br />take a few minutes to provide feedback on our services. <br />Satisfaction Criteria <br />5 = Very Satisfied <br />1= Very Unsatisfied <br />Comments <br />(particularly for any scores below “4”) <br />5 4 3 2 1 <br />1. Rate the quality of the stated <br />deliverables <br /> <br />2. How well did the engagement meet the <br />expected project schedule? <br /> <br />3. How well did the project cost meet the <br />expected budget? <br /> <br />4. How well did the delivered solution <br />meet the stated scope? <br /> <br />5. How well were risks and issues <br />communicated? <br /> <br />6. Rate the level of teamwork displayed <br />by the project team. <br /> <br />7. Rate the value of the engagement. <br />8. Rate your overall experience with <br />NWN. <br /> <br /> Yes No <br />9. Are you willing to serve as a reference? <br />10. Would you use NWN again? <br />11. Would you support NWN in the <br />creation of a case study* based on this <br />project? <br /> Note: If you answered yes to this <br />question, please complete the attached <br />Publicity Release Form. <br />* A case study consists of a high-level overview of the project in a format that can be shared with other Customers seeking similar <br />consulting services. The study may contain a description of your business, the business challenge faced by you before the project, the <br />solution implemented, the project approach, and the business results. <br />Tell us what you liked most about the <br />service we provided: <br /> <br /> <br /> <br /> <br /> <br />What can we do to improve on the <br />service we provided? <br />Any general comments: <br />DocuSign Envelope ID: FF254AC2-A2B9-499C-9291-7BB8C3594EB7