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Orange County Government <br />Exchange 2016 Upgrade <br />Project # OP132913 / r1.0 <br /> <br />www.NWNIT.com Page 11 of 19 <br />12. Customer is responsible for providing all Cable Management (Vertical and Horizontal) in order to correctly <br />route each patch cable from the newly installed network equipment to the appropriate patch panel. <br />13. Customer must provide access along with safety, security & emergency protocols for NWN staff for all the <br />appropriate areas in the facility in order to complete the work effort included in this proposal. <br />14. Customer is responsible for all environmental concerns in each network closet that NWN will install new <br />equipment. If equipment problems arise due to excessive heat or water in the network closets, then the <br />Customer is responsible for all equipment replacement costs. <br />15. Customer must provide free and clear access to the network equipment racks in each network closet. <br />16. Customer must provide a work area large enough for receipt of all new equipment for this project. <br />17. Customer must provide outside phone and Internet access for all NWN staff when onsite. <br />18. Customer must provide a dedicated point of contact for the entirety of this project. This Contact must be <br />available during major steps in the installation process. If the Customer contact is not available during the <br />process and schedules slide due to Customer unavailability, then Customer costs may arise to the delayed <br />schedule. <br />19. Customer and NWN will mutually agree upon downtime prior to any installation and ensure this <br />downtime is scheduled in advance so the Customer can make appropriate preparations at the facility. <br />20. Customer must obtain all necessary work permits. <br />21. Customer must provide adequate parking for the NWN project team at no additional charge to NWN. <br />22. Customer’s responsible for removal of shipping packaging once all the equipment is received at the <br />Customer site. <br />23. Customer must have ACTIVE manufacturer support contracts on any existing equipment that NWN will be <br />upgrading or updating during this work effort. <br />24. Adjacent equipment, including equipment that is connected to elements being worked on by NWN, has <br />manufacturer support as well as customer-assigned support personnel to address any issues that arise <br />during the work under this engagement. <br />25. Services will be restored to pre-upgrade/pre-migration status/condition. Resolution of any pre-existing <br />issues is not within the scope of this engagement. <br />26. Customer will provide existing “as built” information, including diagrams and other documentation. <br />Data Center Assumptions <br />1. Customer is responsible for defining the air-flow (hot and cold row) requirements for the data center prior <br />to NWN installing any network equipment in the data center. If air-flow requirements change the type of <br />equipment that is required, then the Customer will be responsible for the additional equipment costs. <br />2. Customer has provided an accurate end-point count for any licensing requirements in the attached Bill of <br />Materials. If there are additional licenses that are required, then there will be an additional cost to the <br />Customer. <br />DocuSign Envelope ID: FF254AC2-A2B9-499C-9291-7BB8C3594EB7