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DocuSign Envelope ID:576DD5DB-E4A9-406B-8F7C-CC4EF3C2484F <br /> request by the County? <br /> a. No. <br /> If No, Explain: Not contractually, but we're happy to provide. See here: <br /> https://welkerlibris.photoshelter.com/galleries/COOOOdA4gktF6a9O/GOOOO VFCK <br /> wSHVRMO/IT-InfoSec-Due-Diligence <br /> 13. Does the contract obligate the Cloud provider to supply the County with the provider's <br /> performance records, including access to daily and weekly service quality statistics? <br /> a. No. <br /> If No, Explain: Not Contractually,but we're very transparent. Real-time stats here: <br /> http://photoshelter.status.io/ <br /> 14. Explain the contractually obligated service level parameters, minimum levels, specific <br /> remedies and penalties for non-compliance for: <br /> 1)Uptime: <br /> 2)Performance and response time: <br /> 3)Error correction time: <br /> 4) infrastructure and security: <br /> **SEE#15 Below** <br /> 15. Does the contractually defined Service Level Agreement define pertinent terms such as <br /> downtime, scheduled downtime, etc...? <br /> a. No. <br /> If No, Explain: At the level of service the County Visitors Bureau is choosing, there is <br /> not defined SLA in place. Those guarantees are typically reserved for enterprise <br /> clients who are paying us $20,000+ annually. <br /> 16. Does the contract specify minimum disaster recovery and business continuity <br /> requirements, including penalties for non-compliance, as discovered through onsite <br /> inspections, audits or actual disasters? <br /> a. No. <br /> If No, Explain: Not contractually. But we do employ best of breed technology and <br /> practices that address these concerns. <br /> 17. Does the contract require the cloud vendor to notify the County of any outsourced <br /> functionality and its provider? <br /> a. No <br /> If No, Explain: Not contractually,but there are no third-party dependencies for <br /> storage/hosting. The only third-party integration is with the Adobe Creative <br /> Cloud, which the County Visitors Bureau isn't using. <br />